towny4ever
Darren Bullock Terrier
[M0:0]Those were the days....
Posts: 822
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Post by towny4ever on Jul 22, 2015 10:29:07 GMT 1
Just found out Town have jumped on the band waggon.....£1.50 per ticket over the phone and £1.25 online!!!!
Ticket office told me this was to encourage supporters to travel to the ground to get them....WHAT???
Like ticket prices aren't enough.
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Deleted
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Post by Deleted on Jul 22, 2015 10:35:09 GMT 1
I'm very disappointed in town for this, those that don't live near the ticket office are now being charged for that. Very disappointing.
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Post by Mastercracker on Jul 22, 2015 10:37:16 GMT 1
That's pretty poor. It was poor enough that they used to charge postage on each ticket when they obviously all went in one envelope.
Yeah it's a small amount but it's bad PR and gives the stay aways and naysayers another open goal.
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Post by detox on Jul 22, 2015 10:37:19 GMT 1
That's shocking...surely the logic would be to encourage internet bookings and discourage fans visiting the ticket office where staff then have to be employed to deal with them ? Got all the hallmarks of Nigel Clibbens this one....deary me. So will weend upwith 1,000 fans at the ticket office wanting tickets at 2:55pm..then what ?
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Post by townrwe on Jul 22, 2015 10:44:28 GMT 1
That's shocking...surely the logic would be to encourage internet bookings and discourage fans visiting the ticket office where staff then have to be employed to deal with them ? Got all the hallmarks of Nigel Clibbens this one....deary me. So will weend upwith 1,000 fans at the ticket office wanting tickets at 2:55pm..then what ? They pay even more, because it costs more on the day. Anyone watch the program about Virgin Airlines? Richard Branson summed it up perfectly. "The accountant would tell me that we could fit 4 more first class seats in here instead of the cool bar...... If I listened to him we would be like any other airline and go broke." Accountants only see the bottom line, sometimes you need to see the bigger picture, It seems town have read a book called "how to lose fans and alienate a floater"
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Post by detox on Jul 22, 2015 10:52:30 GMT 1
well I was looking at a take10 for this season £30 up front then £5 off ten match day tickets...saving £20..and ordering and printing my ticket at home..but now I'm going to pay another £12.50 for this, leaving the saving at just £7.50 ? Not worth it , so I now won't bother. Yes, I could go down on the match day, and queue with everybody else, but who wants to do that every game ? Farcical ..as is the higher price on a match day..how many ways can Town think of to give fans an excuse not to go down ??
edited: no booking fee applies, so have bought a take10...and the savings include being able to add a game to my card at the last minute without having to pay the additional £3 match day 'tariff' . as I normally don't decide until that late, it is saving me £8 per game...
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Post by galpharm2400 on Jul 22, 2015 10:56:17 GMT 1
when we get locked in and they charge a quid to get out of the ground we will know the bean counters have finally won the day..
its a bit dissapointing and I am a card holder so lord knows what it makes those that cant get down to all the games feel..
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Deleted
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Post by Deleted on Jul 22, 2015 10:56:51 GMT 1
As detox said, it has the hallmarks of clibbens does this. Town have dropped a clanger here, it's not going to improve our dwindling away support.
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Deleted
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Post by Deleted on Jul 22, 2015 10:58:50 GMT 1
well I was looking at a take10 for this season £30 up front then £5 off ten match day tickets...saving £20..and ordering and printing my ticket at home..but now I'm going to pay another £12.50 for this, leaving the saving at just £7.50 ? Not worth it , so I now won't bother. Yes, I could go down on the match day, and queue with everybody else, but who wants to do that every game ? Farcical ..as is the higher price on a match day..how many ways can Town think of to give fans an excuse not to go down ?? I might be wrong, but I'm pretty sure that printing off your ticket at home still does not incur the booking fee.
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givengo
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Post by givengo on Jul 22, 2015 11:09:11 GMT 1
Just had a look. At Checkout, there is an option to print tickets at home at no cost. I think the fees are only for posting tickets out.
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Post by detox on Jul 22, 2015 11:09:34 GMT 1
well I was looking at a take10 for this season £30 up front then £5 off ten match day tickets...saving £20..and ordering and printing my ticket at home..but now I'm going to pay another £12.50 for this, leaving the saving at just £7.50 ? Not worth it , so I now won't bother. Yes, I could go down on the match day, and queue with everybody else, but who wants to do that every game ? Farcical ..as is the higher price on a match day..how many ways can Town think of to give fans an excuse not to go down ?? I might be wrong, but I'm pretty sure that printing off your ticket at home still does not incur the booking fee. i've tried the website but would have to purchase before I can see if the postage/booking fee of £1.75 is deducted for print at home...so I can't tell you if this is true or not...
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Deleted
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Post by Deleted on Jul 22, 2015 11:12:27 GMT 1
On the plus side, I notice that the Deportivo and Notts County games are discounted by a couple of quid for Season Card holders, so we do get a bit of a perk.
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Deleted
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Post by Deleted on Jul 22, 2015 11:18:26 GMT 1
I always order over the phone and then pick up my tickets at the ground with no hassle or booking fee . There's usually a separate window open for pre ordered tickets and I have never had to wait more than a few seconds . Can't see what is hard about that ?
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Post by detox on Jul 22, 2015 11:21:29 GMT 1
I've just found the bit which says no fees are chargeable for print at home tickets.....So...a take10 costs me £30, less £5 for 10 games saving a net £20..plus I avoid the £3 match day tax the club have added, to keep the casual fans away ...The match day tax is the same for seniors as for adults...no discount there....£3/£18 = 16.7% for seniors, £3/£27.50 = 11% for adults... ?
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Deleted
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Post by Deleted on Jul 22, 2015 11:22:50 GMT 1
I think you lot are whinging for the sake of it without thinking! £1.50 doesn't cover costs. Take away tickets as an example, average cost e.g. £25. Town get a 5% margin on them from the home club which is only £1.25. Then they have postage costs 1st or 2nd class. That's a loss making service already. Then there are staff and facilities costs as with a counter purchase. Home tickets are bit different as they have a better margin so if they are looking to break even on £1.50 they are having to subsidise away tickets with home ticket margin. Look at ticket delivery costs through agents for other events for a true concept if commercial cost of such a service.
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Deleted
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Post by Deleted on Jul 22, 2015 11:29:35 GMT 1
I think you lot are whinging for the sake of it without thinking! £1.50 doesn't cover costs. Take away tickets as an example, average cost e.g. £25. Town get a 5% margin on them from the home club which is only £1.25. Then they have postage costs 1st or 2nd class. That's a loss making service already. Then there are staff and facilities costs as with a counter purchase. Home tickets are bit different as they have a better margin so if they are looking to break even on £1.50 they are having to subsidise away tickets with home ticket margin. Look at ticket delivery costs through agents for other events for a true concept if commercial cost of such a service. I don't object to paying post and packaging. However, as I don't live in Huddersfield and was buying tickets for a few people, I ended up paying £9 to have some away tickets delivered last season. Surely it should be £1.50 per delivery. It isn't a major deal, it just seems unnecessarily unfair, especially for what must be such a small amount.
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Deleted
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Post by Deleted on Jul 22, 2015 11:37:33 GMT 1
So you think those buying one away ticket should pay £5 on £25 so that you can pay the same on £225? Result is all whinging mates get together in bus & buy 50 tickets to save a quid each, so to break even everybody then has to pay £7. Your not thinking through commercial reality.
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Post by wtd on Jul 22, 2015 11:41:19 GMT 1
Just had a look. At Checkout, there is an option to print tickets at home at no cost. I think the fees are only for posting tickets out. There ya go... panic over!
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towny4ever
Darren Bullock Terrier
[M0:0]Those were the days....
Posts: 822
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Post by towny4ever on Jul 22, 2015 11:42:34 GMT 1
Bickmuxton: 'I always order over the phone and then pick up my tickets at the ground with no hassle or booking fee'
That's the point tho u will have to pay a booking fee for this just not postage!
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Deleted
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Post by Deleted on Jul 22, 2015 11:54:24 GMT 1
So you think those buying one away ticket should pay £5 on £25 so that you can pay the same on £225? Result is all whinging mates get together in bus & buy 50 tickets to save a quid each, so to break even everybody then has to pay £7. Your not thinking through commercial reality. No, I don't. I think £1.50 more than covers the cost of posting tickets to one address regardless of how many tickets have been purchased. The fixed costs don't change however many you buy and there are no variable costs to sending them out to the same place. Don't get me wrong, I totally understand the the financial aspects the club are up against. This just doesn't feel like the right way to go about it to me.
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Deleted
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Post by Deleted on Jul 22, 2015 11:55:40 GMT 1
My avatar is once again relevant.
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Deleted
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Post by Deleted on Jul 22, 2015 12:26:35 GMT 1
Serves you all right for not buying a season card.
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Post by whoareya on Jul 22, 2015 12:31:38 GMT 1
They told me it's £1.50 booking fee per ticket and 50p for postage irrespective of how many tickets. So if you go and collect you only save 50p
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Post by thecheshireterrier on Jul 22, 2015 12:41:19 GMT 1
I have just emailed the club as per below so I will update you all on the response if I get one.
Dear Sir/Madam,
I have become aware this morning via my father who has just booked some Hull City away tickets that there is now a £1.50 charge for each ticket described as a 'booking fee' even if you want to collect from the ticket office on a matchday rather than having it posted out and this applies for credit or debit card transactions, I have to say I find this very disappointing from the club, firstly that it seems to have been done without making fans aware of it, it is probably hidden away somewhere but it certainly wasn't announced on the website and also for the reasons listed below (as I understand things):
1. I would expect that ticket office/backroom staff have already been costed in to the clubs budget and therefore additional booking fees shouldn't really be required.
2. If you go to the ticket office in person you can buy tickets without a booking fee, surely the club must realise that an awful lot of fans don't live or work in the vicinity of the club, I personally live 80 miles away, and if you are releasing tickets on a tiered sale on a non-matchday then its impractical to get them from the ticket office on that day.
3. From an Environmental and Corporate Social Responsibility perspective posting out tickets in envelopes and using CO2 on the transport of these around the country has to be a more damaging than collecting them in person but if the £1.50 is applicable to collections then people will take the postal option as it won't cost any extra.
If this is just something that applies to Hull City tickets and has been imposed by them then you should make fans clearly aware of that, as at present if you look at some of the online forums such as DATM then there is a lot of anger towards the club on this booking fee issue.
I await your response and if I am incorrect in any of the above then please correct me in your response.
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Deleted
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Post by Deleted on Jul 22, 2015 12:50:21 GMT 1
Just found out Town have jumped on the band waggon.....£1.50 per ticket over the phone and £1.25 online!!!! Ticket office told me this was to encourage supporters to travel to the ground to get them....WHAT??? Like ticket prices aren't enough. Or just encourage more fans not to bother
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Post by mids on Jul 22, 2015 12:56:50 GMT 1
That's shocking...surely the logic would be to encourage internet bookings and discourage fans visiting the ticket office where staff then have to be employed to deal with them ? Got all the hallmarks of Nigel Clibbens this one....deary me. So will weend upwith 1,000 fans at the ticket office wanting tickets at 2:55pm..then what ? What particular hallmarks are they? What a strange comment.
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Post by Headless Chicken on Jul 22, 2015 13:00:04 GMT 1
That's shocking...surely the logic would be to encourage internet bookings and discourage fans visiting the ticket office where staff then have to be employed to deal with them ? Got all the hallmarks of Nigel Clibbens this one....deary me. So will weend upwith 1,000 fans at the ticket office wanting tickets at 2:55pm..then what ? They pay even more, because it costs more on the day. Anyone watch the program about Virgin Airlines? Richard Branson summed it up perfectly. "The accountant would tell me that we could fit 4 more first class seats in here instead of the cool bar...... If I listened to him we would be like any other airline and go broke." Accountants only see the bottom line, sometimes you need to see the bigger picture, It seems town have read a book called "how to lose fans and alienate a floater" Accountants aren't the ones that usually determine thus though are they. They ordinarily supply the figures for product/marketing to make a judgement on. Regardless, sounds a poor call on face value.
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Post by Doc Halladay 32 on Jul 22, 2015 13:43:17 GMT 1
That's shocking...surely the logic would be to encourage internet bookings and discourage fans visiting the ticket office where staff then have to be employed to deal with them ? Got all the hallmarks of Nigel Clibbens this one....deary me. So will weend upwith 1,000 fans at the ticket office wanting tickets at 2:55pm..then what ? What particular hallmarks are they? What a strange comment. Exactly Here we go again with the Clibbens agenda on here.... HTAFC do something good..... Well done Deano HTAFC do something bad..... That effin Clibbens Talk about black and white in people's views. I guess this is why children need a villain to boo in a Pantomime.
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Post by Torquayterrier on Jul 22, 2015 13:46:19 GMT 1
Think I said last season when there were moans about postage costs that we were actually doing pretty well compared with the markup outlets like Ticketmaster will do you on concert tickets etc. Not unusual with a lot of places to charge 10% of the total ticket price in 'extras' even before postage. Most venues will now charge you a 'service charge' if you are standing in front of them at the ticket office and pay by cash! It's a racket, and they still have the nerve to advertise a face value on a ticket that you cannot actually pay in any way.
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Post by fredcarno1 on Jul 22, 2015 13:51:23 GMT 1
They're falling in line with the majority of clubs in ripping the piss out of the fans, trouble is the floating fans or those half decided will just say 'bollocks to it' and not bother going. We haven't got people that are that keen to watch Town who are prepared to be blatantly ripped off, match day pricing is already a pisstake in itself. Poor stuff from Town on this one, not sure how this addresses falling attendances to be honest !
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