Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jul 24, 2015 2:24:32 GMT 1
Hypothetically if the tickets were a quid extra but no admin fee would everyone still moan?
|
|
|
Post by thecheshireterrier on Jul 24, 2015 8:17:14 GMT 1
A point of interest for all those not keen on the booking fee etc. I just booked Hull away and it is admistered by Ticketmaster so obviously town have to pay for their services as well as post the tickets. If that's the case then fair enough but the club should make that clear on the website when they announce that tickets go on sale, If Hull use ticketmaster and they are adding the booking fee then its them that should get the flack, not Town, but if we don't tell fans about that then what do the club expect? I still haven't had a reply from my email that I sent on Wednesday which again is p**s poor on the clubs part, even an acknowledgment would be a start. And just to clear up something for one or two people, if you print tickets at home there is no booking fee but this can only be done for HOME matches, if you want to go to watch Town away on a regular basis you will more than likely be £35 to £45 (with a cup run LOL) worse off per season in booking fee charges unless you live or work near the ground.
|
|
DannyG
David Wagner Terrier
Posts: 2,755
|
Post by DannyG on Jul 24, 2015 9:20:54 GMT 1
A point of interest for all those not keen on the booking fee etc. I just booked Hull away and it is admistered by Ticketmaster so obviously town have to pay for their services as well as post the tickets. But, if that's the case, why aren't people who collect them from the ticket office in person being charged the fee? At what point do Ticketmaster get involved in a phone sale to Town's ticket office rather than a collection from the same office?
|
|
|
Post by Frankiesleftpeg on Jul 24, 2015 9:35:01 GMT 1
A point of interest for all those not keen on the booking fee etc. I just booked Hull away and it is admistered by Ticketmaster so obviously town have to pay for their services as well as post the tickets. If that's the case then fair enough but the club should make that clear on the website when they announce that tickets go on sale, If Hull use ticketmaster and they are adding the booking fee then its them that should get the flack, not Town, but if we don't tell fans about that then what do the club expect? I still haven't had a reply from my email that I sent on Wednesday which again is p**s poor on the clubs part, even an acknowledgment would be a start.And just to clear up something for one or two people, if you print tickets at home there is no booking fee but this can only be done for HOME matches, if you want to go to watch Town away on a regular basis you will more than likely be £35 to £45 (with a cup run LOL) worse off per season in booking fee charges unless you live or work near the ground. I sent an email to the ticket office on Weds as well and got no reply so I re-sent it to Sue Beaumont (ticket office manager) who did reply and is usually very helpful.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jul 24, 2015 10:19:40 GMT 1
A point of interest for all those not keen on the booking fee etc. I just booked Hull away and it is admistered by Ticketmaster so obviously town have to pay for their services as well as post the tickets. Ticket master would only administer that purchase if done online. If you ring up and buy any ticket, ticket master have nothing to do with it. I have no issue on paying postage, but I do have an issue with being charged £10.50 to buy 7 away tickets on the phone. The club have scored a massive own goal here.
|
|
|
Post by Doc Halladay 32 on Jul 24, 2015 12:16:25 GMT 1
A point of interest for all those not keen on the booking fee etc. I just booked Hull away and it is admistered by Ticketmaster so obviously town have to pay for their services as well as post the tickets. Just like the Playoff final tickets then that also came with booking fees which were double the £1.50 charge over 3 years ago! And If I recall correctly that also was per ticket and not per transaction. I sympathise with anyone feeling aggrieved and out of pocket but is it really a massive own goal?
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jul 24, 2015 12:16:27 GMT 1
As it happens in my business when I post things to clients from telephone order I do not charge, but I am really old and live in the past. What can you buy over the phone and not pay for delivery these days? I'm sure you guys aren't Neanderthals, are you? Come on get up to date!
|
|
DannyG
David Wagner Terrier
Posts: 2,755
|
Post by DannyG on Jul 24, 2015 12:38:33 GMT 1
As it happens in my business when I post things to clients from telephone order I do not charge, but I am really old and live in the past. What can you buy over the phone and not pay for delivery these days? I'm sure you guys aren't Neanderthals, are you? Come on get up to date! So, just pretend it's a delivery charge and it's ok then? Even though they always have charged for delivery anyway. TRUTH | INTEGRITY | PRETEND IT'S JUST FOR THE POSTAGE And, just to repeat the question; at what point are Ticketmaster involved in the transaction over the phone sale as opposed to collection from the ticket office? Maybe there is a perfectly reasonable explanation but yours, IMO, isn't it.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jul 24, 2015 15:22:19 GMT 1
A point of interest for all those not keen on the booking fee etc. I just booked Hull away and it is admistered by Ticketmaster so obviously town have to pay for their services as well as post the tickets. Just like the Playoff final tickets then that also came with booking fees which were double the £1.50 charge over 3 years ago! And If I recall correctly that also was per ticket and not per transaction. I sympathise with anyone feeling aggrieved and out of pocket but is it really a massive own goal? Yes, I think it is an own goal Doc. As I said previously, I've been charged £10.50 for 7 adult tickets, how can it possibly coat £10.50 to pick up a phone, take a payment and then put 7 tickets in an envelope. It just doesn't cost that much. I haven't seen any announcement about these charges till a day or two before the hull tickets came on sale. Match day prices went up by 5% (which I have no problem with btw) and SC sales are poor, why put in a few stealth charges when buying tickets and then call yourself a family club? We should be trying to win fans over/back not looking at charging fans for buying tickets on the phone. It's ridiculous. It doesn't cost £10.50 to shove 7 tickets in a bloody envelope.
|
|
|
Post by ShortbreadPete on Jul 24, 2015 21:37:16 GMT 1
There will be lots of struggling businesses around that would be very grateful to have customers 'phoning them up to buy their goods and services. Footy fans are just too easy a target = captive audience
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jul 24, 2015 22:35:50 GMT 1
As it happens in my business when I post things to clients from telephone order I do not charge, but I am really old and live in the past. What can you buy over the phone and not pay for delivery these days? I'm sure you guys aren't Neanderthals, are you? Come on get up to date! So, just pretend it's a delivery charge and it's ok then? Even though they always have charged for delivery anyway. TRUTH | INTEGRITY | PRETEND IT'S JUST FOR THE POSTAGE And, just to repeat the question; at what point are Ticketmaster involved in the transaction over the phone sale as opposed to collection from the ticket office? Maybe there is a perfectly reasonable explanation but yours, IMO, isn't it. You need put all my points together to understand my explanation, not just a late addition having made on online purchase. I really think you are all twisting your knickers over a relatively modest charge that barely covers costs, commercial costs that are not being understood, i.e. 5 mill loss (consider 50 matches per year, 5,000 tickets £1.50 each administration & post = £375,000; only 7.5% of the 5 million loss). When my bank account goes overdrawn by 1p the bank charges me £20 for a letter generated by a computer that is enveloped by machine and the only human involved is the postman.
|
|
DannyG
David Wagner Terrier
Posts: 2,755
|
Post by DannyG on Jul 24, 2015 23:03:35 GMT 1
You seem more intent on excusing it rather than explaining it. And I'm not convinced that citing bigger rip-offs is even a particularly good excuse for it.
If what you say is true and the club feel a need to bring in more money from ticket sales then they should do the honest thing as set out by their charter and put ticket prices up, not hide hidden costs in a booking fee which you suggested earlier was actually going to Ticketmaster anyway.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jul 25, 2015 8:14:19 GMT 1
You seem more intent on excusing it rather than explaining it. And I'm not convinced that citing bigger rip-offs is even a particularly good excuse for it. If what you say is true and the club feel a need to bring in more money from ticket sales then they should do the honest thing as set out by their charter and put ticket prices up, not hide hidden costs in a booking fee which you suggested earlier was actually going to Ticketmaster anyway. I did not say it was going to Ticketmaster, I gave an example of one of the mirriad of commercial costs that people are not recognising. I said read all my posts for an explanation! I am not in the habit of repeating myself, but commercial costs, not the simplicity of wages for stuffing envelopes. HTFC has unmet commercial costs of £40 per minute assuming a 40 hour week! My business has total costs of £2 per minute, and I could not process ticket sales for £1.50 per ticket. How much did the ticket office cost to build, the rent, rates, electricity, phones, computers, wages etc. If town want to give free ticket services to those who visit the stadium it is their prerogative, it does not mean that you have a right to subsidised ticket services! Get informed about the real world you live in before complaining about this.
|
|
DannyG
David Wagner Terrier
Posts: 2,755
|
Post by DannyG on Jul 25, 2015 9:03:54 GMT 1
'Get informed about the real world I live in' - that's the whole point! We're asking why the club haven't informed us before now about this change in ticket policy and the reasons behind it. You know, like they said they would do before any such changes? I'm sure an explanation via the official site is on the way. I'm also sure that an explanation would not be on the way had such a fuss on here and via email not been made. You seem happy to draw your own conclusions about the extra charge, others aren't and would prefer the club to be up front about it. As for comparing the costs of your own business with those of a professional football club, I'd have to be informed about what your business is before making an informed decision about how daft a comparison that is
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jul 25, 2015 9:46:16 GMT 1
'Get informed about the real world I live in' - that's the whole point! We're asking why the club haven't informed us before now about this change in ticket policy and the reasons behind it. You know, like they said they would do before any such changes? I'm sure an explanation via the official site is on the way. I'm also sure that an explanation would not be on the way had such a fuss on here and via email not been made. You seem happy to draw your own conclusions about the extra charge, others aren't and would prefer the club to be up front about it. As for comparing the costs of your own business with those of a professional football club, I'd have to be informed about what your business is before making an informed decision about how daft a comparison that is You are selectively picking on minor points in my post instead of focussing on the important ones in order to avoid dealing with the reality of Town's commercial costs regarding ticketing and expecting a business with high ethical standards to explain, at greater expense, to numpties like you who are creating an argument for your own ends, how they justify something that is blindingly obvious!
|
|
DannyG
David Wagner Terrier
Posts: 2,755
|
Post by DannyG on Jul 25, 2015 10:17:33 GMT 1
You're justifying it by saying we have high commercial costs. So why aren't people who collect tickets from the office being made to pay a £1.50 fee per ticket, given they're visiting the ticket office which cost money to build and are being attended to by staff who need paying using computers which cost money to buy?
|
|
|
Post by goodshot (FGS) on Jul 25, 2015 10:33:14 GMT 1
As it happens in my business when I post things to clients from telephone order I do not charge, but I am really old and live in the past. What can you buy over the phone and not pay for delivery these days? I'm sure you guys aren't Neanderthals, are you? Come on get up to date! My wine merchants deliver foc.
|
|
|
Post by detox on Jul 25, 2015 10:38:58 GMT 1
I thought someone at Town read DATM...would be handy if they chipped in from time to time and communicated with us.. There seems to be an increasing chasm between the club and the fans since Dean threw a wobbler about comments on twitter etc... don't we have a supporter liaison officer somewhere in the midst of all this...where are you ?? Talk to us !
|
|
|
Post by artysid on Jul 25, 2015 10:45:47 GMT 1
Not excusing it but if you are employing someone to sit in an office to answer phones and sell tickets I assume you not only have to cover the cost of them sticking a ticket in an envelope but also the cost of them sitting there and being paid when the phone isn't ringing?
|
|
|
Post by artysid on Jul 25, 2015 10:55:27 GMT 1
I thought someone at Town read DATM...would be handy if they chipped in from time to time and communicated with us.. There seems to be an increasing chasm between the club and the fans since Dean threw a wobbler about comments on twitter etc... don't we have a supporter liaison officer somewhere in the midst of all this...where are you ?? Talk to us ! I'm not sure how representative DATM is of the fan base as a whole. I remember when Ken Davy was handing over the reigns to Deano he got a really loud round of applause from the fans in the ground, yet on here just pages and pages of vitriol
|
|
|
Post by detox on Jul 25, 2015 11:00:44 GMT 1
I thought someone at Town read DATM...would be handy if they chipped in from time to time and communicated with us.. There seems to be an increasing chasm between the club and the fans since Dean threw a wobbler about comments on twitter etc... don't we have a supporter liaison officer somewhere in the midst of all this...where are you ?? Talk to us ! I'm not sure how representative DATM is of the fan base as a whole. I remember when Ken Davy was handing over the reigns to Deano he got a really loud round of applause from the fans in the ground, yet on here just pages and pages of vitriol Fair point, 95% ofTown fans don't do DATM, they have real lives to live I guess.......
|
|
|
Post by AndySk on Jul 25, 2015 11:11:46 GMT 1
'Get informed about the real world I live in' - that's the whole point! We're asking why the club haven't informed us before now about this change in ticket policy and the reasons behind it. You know, like they said they would do before any such changes? I'm sure an explanation via the official site is on the way. I'm also sure that an explanation would not be on the way had such a fuss on here and via email not been made. You seem happy to draw your own conclusions about the extra charge, others aren't and would prefer the club to be up front about it. As for comparing the costs of your own business with those of a professional football club, I'd have to be informed about what your business is before making an informed decision about how daft a comparison that is Expecting the club to be honest and upfront and not just bullshit us. There's your first mistake right there
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jul 25, 2015 11:42:52 GMT 1
You're justifying it by saying we have high commercial costs. So why aren't people who collect tickets from the office being made to pay a £1.50 fee per ticket, given they're visiting the ticket office which cost money to build and are being attended to by staff who need paying using computers which cost money to buy? You are ignoring what I have said before (because they wish to) e.g. perhaps you could pop in the shop and buy a shirt.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jul 25, 2015 11:46:38 GMT 1
As it happens in my business when I post things to clients from telephone order I do not charge, but I am really old and live in the past. What can you buy over the phone and not pay for delivery these days? I'm sure you guys aren't Neanderthals, are you? Come on get up to date! My wine merchants deliver foc. Does he make a profit (can afford to)?
|
|
DannyG
David Wagner Terrier
Posts: 2,755
|
Post by DannyG on Jul 25, 2015 11:49:17 GMT 1
You're justifying it by saying we have high commercial costs. So why aren't people who collect tickets from the office being made to pay a £1.50 fee per ticket, given they're visiting the ticket office which cost money to build and are being attended to by staff who need paying using computers which cost money to buy? You are ignoring what I have said before (because they wish to) e.g. perhaps you could pop in the shop and buy a shirt. Or perhaps somebody who has ordered online and paid the fee could stay online and order a shirt? While also avoiding taking up as much time from somebody who needs paying in a building which needs paying for. We're going round in circles. As already suggested, it's not so much the extra fee I object to but the way it's been introduced without any warning or explanation so I guess we should agree to differ. And I won't even call you a numpty for holding a different opinion to mine as I respect it
|
|
|
Post by gledholt terrier on Jul 25, 2015 11:51:55 GMT 1
My wine merchants deliver foc. Does he make a profit (can afford to)? He probably factors it in to the price. But there comes a point (like with the price of a ticket to watch football) when the price is at the edge of being perceived too expensive. So having got to the maximum selling price, the only thing to do is to try and hide behind spurious fees and charges hoping people don't notice or that they just go along with it.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jul 25, 2015 11:57:10 GMT 1
You are ignoring what I have said before (because they wish to) e.g. perhaps you could pop in the shop and buy a shirt. Or perhaps somebody who has ordered online and paid the fee could stay online and order a shirt? While also avoiding taking up the time of somebody who needs paying in a building which needs paying for. We're going round in circles. As already suggested, it's not so much the extra fee I object to but the way it's been introduced without any warning or explanation so I guess we should agree to differ. And I won't even call you a numpty for holding a different opinion to mine as I respect it The only problem with that is, I don't respect your opinion because it is a stupid position to hold. They are making commercial decisions about commercial costs, and losses, and you are seeking to make their problems worse by being a self centred numpty. (I don't have emoticons)
|
|
DannyG
David Wagner Terrier
Posts: 2,755
|
Post by DannyG on Jul 25, 2015 11:58:27 GMT 1
Not excusing it but if you are employing someone to sit in an office to answer phones and sell tickets I assume you not only have to cover the cost of them sticking a ticket in an envelope but also the cost of them sitting there and being paid when the phone isn't ringing? Same as last season. And the season before that. And that. Etc. What's changed this season and why aren't those costs also being passed on to people picking the tickets up in person?
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jul 25, 2015 12:00:26 GMT 1
Does he make a profit (can afford to)? He probably factors it in to the price. But there comes a point (like with the price of a ticket to watch football) when the price is at the edge of being perceived too expensive. So having got to the maximum selling price, the only thing to do is to try and hide behind spurious fees and charges hoping people don't notice or that they just go along with it. Tell that to the competitors of Ryan Air. Would you rather be a Wednesday fan?
|
|
|
Post by gledholt terrier on Jul 25, 2015 12:05:00 GMT 1
He probably factors it in to the price. But there comes a point (like with the price of a ticket to watch football) when the price is at the edge of being perceived too expensive. So having got to the maximum selling price, the only thing to do is to try and hide behind spurious fees and charges hoping people don't notice or that they just go along with it. Tell that to the competitors of Ryan Air. Would you rather be a Wednesday fan? I'm sure Town will be delighted to be associated with Ryanair's reputation.
|
|