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Post by pdhtafc on Aug 4, 2020 13:30:57 GMT 1
Anybody else have trouble with ordering merchandise from the online store? I ordered some things on June 20th and again on July 18th. I STILL haven't received these items. The money has been taken from my Paypal account and every time I email them I get NOTHING back. Any ideas?
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Post by eddieyoudsscarf on Aug 4, 2020 14:11:35 GMT 1
call them...?
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Post by workshyfop on Aug 4, 2020 14:13:08 GMT 1
Anybody else have trouble with ordering merchandise from the online store? I ordered some things on June 20th and again on July 18th. I STILL haven't received these items. The money has been taken from my Paypal account and every time I email them I get NOTHING back. Any ideas? I ordered some stuff a while back, checked all my personal details were correct as I’d moved house last October and they were. However, once I clicked to pay it somehow defaulted to my old address (I only realised after waiting a few weeks). I contacted the club shop and they said all they could do was offer a refund once the goods were returned, which they did (although minus the fiver postage, which I thought was a bit unfair). So, in answer, if you’ve moved that could be an issue. Otherwise put it down to delay due to Covid. |
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Post by Porrohman on Aug 4, 2020 14:25:25 GMT 1
They're still understaffed, I know a lass who works there, she's just started her 5th month on furlough
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Post by Galpharmer on Aug 4, 2020 14:31:17 GMT 1
They've got Diakhaby and Mbenza doing the deliveries. They keep running off without taking the parcels with them. Pritchard was meant to be helping out too, but he's got a spot on his knee and he can't reach postboxes anyway.
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Post by sabailand on Aug 4, 2020 16:19:27 GMT 1
Cant remember when i last bought anything from the town shop or online, taking into account everything thats gone on its still a poor for a service they advertise, its all overpriced tack anyway!
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Post by terriersyndrome on Aug 4, 2020 16:23:19 GMT 1
I placed an order for special delivery (£10 extra) about a month ago & it still took a week to come. They didn't reply to any of my emails.
I definitely won't be ordering again. Absolute joke.
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Ross83
Jimmy Nicholson Terrier
Posts: 1,556 
Member is Online
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Post by Ross83 on Aug 4, 2020 16:27:27 GMT 1
Anybody else have trouble with ordering merchandise from the online store? I ordered some things on June 20th and again on July 18th. I STILL haven't received these items. The money has been taken from my Paypal account and every time I email them I get NOTHING back. Any ideas? They're usually pretty quick to respond on Twitter too. |
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Post by overtonterrierspirit on Aug 4, 2020 16:43:15 GMT 1
They've got Diakhaby and Mbenza doing the deliveries. They keep running off without taking the parcels with them. Pritchard was meant to be helping out too, but he's got a spot on his knee and he can't reach postboxes anyway. Excellent. To make matters worse, I’ve heard that Hamer is doing the order picking. |
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