wigster
Andy Booth Terrier
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Post by wigster on Jul 27, 2023 11:23:30 GMT 1
Having read on the Town website earlier in the week that one had to buy a ticket for the friendly match on Saturday, and having seen some confusion on DATM recently, I resolved to ring the club for a quick answer as I live quite far away and need to know before Saturday.
I consistently rang the main number on the website for an hour - no reply.
I rang the ticket office :
either "your call is important to us etc etc , you are number 1/2/3 in the queue " and then as soon as someone answered the line went dead, or "currently unable to take your call".
Eventually got through to the main number again and someone answered. I asked if I had to buy a ticket before hand ? "Yes" "So I can't pay at the gate ?" "I don't know". "How can I find out?" "I'll put you through to the ticket office". "But it cuts off" "I'll put you through and you can try again"
Ticket office: "Your call is important to us etc etc" .... then "currently unable to take your call".
I gave up.
So I still don't know if I can pay at the gate or have to queue at a window to buy a ticket to show at the gate.
Very frustrating.
Admin - if you wish to put this post in with another thread , please feel free.
I just wanted to highlight my annoyance.
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Post by mosher on Jul 27, 2023 11:28:51 GMT 1
This is one of the things I hope Mr Nagle and co will sort out.
While staff are (USUALLY) friendly, helpful and brilliant once you manage to get through, the customer services at Town are amateurish at best.
Yank-style PR is already here so hopefully Yank-style Customer Service will come too.
As I said though, the staff themselves are generally blameless in my experience.
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Post by rooo on Jul 27, 2023 11:35:12 GMT 1
Town put a tweet out yesterday to say:
Don't waste your time queuing at the Ticket Office on Saturday afternoon, beat the rush by buying your ticket today!
Also, seeing that we haven't been able to buy at the gate for the last 4 seasons, I think it's fairly obvious that you have to get a ticket, either online or at the Ticket Office.
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wigster
Andy Booth Terrier
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Posts: 3,344
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Post by wigster on Jul 27, 2023 11:36:38 GMT 1
This is one of the things I hope Mr Nagle and co will sort out. While staff are (USUALLY) friendly, helpful and brilliant once you manage to get through, the customer services at Town are amateurish at best. Yank-style PR is already here so hopefully Yank-style Customer Service will come too. As I said though, the staff themselves are generally blameless in my experience. I totally agree Mosher - when I usually get through to the ticket office the staff there are excellent. I'm not quite as impressed with those who answer the main number advertised on the official site. It was certainly no complaint about the people in the ticket office - when you can get through. |
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wigster
Andy Booth Terrier
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Posts: 3,344
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Post by wigster on Jul 27, 2023 11:38:25 GMT 1
Town put a tweet out yesterday to say: Don't waste your time queuing at the Ticket Office on Saturday afternoon, beat the rush by buying your ticket today! Also, seeing that we haven't been able to buy at the gate for the last 4 seasons, I think it's fairly obvious that you have to get a ticket, either online or at the Ticket Office. But I'm not on Twitter ?!? |
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Post by Walton-on-the-Hill Terrier on Jul 27, 2023 11:39:36 GMT 1
I drove up on Tuesday for a few days up here and called at the ticket office to buy for Saturday. Given all the trouble youāve experienced trying to speak to the ticket office Iād make an official complaint about it. Itās not acceptable and the club will lose business because of it, so the club needs to know thereās a problem.
Iām certain that youāll be able to buy on the day from the ticket office. To be honest I donāt see why you shouldnāt be able to pay at the gate, cash or card.
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Post by rooo on Jul 27, 2023 11:44:45 GMT 1
Town put a tweet out yesterday to say: Don't waste your time queuing at the Ticket Office on Saturday afternoon, beat the rush by buying your ticket today! Also, seeing that we haven't been able to buy at the gate for the last 4 seasons, I think it's fairly obvious that you have to get a ticket, either online or at the Ticket Office. But I'm not on Twitter ?!? That might be the case, however Town have never said you can pay at the gate, nor have you been able to for a number of years so why start now! Also, what's the issue with either buying online or queuing up on Saturday (if you don't want to pay the booking fee)? |
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wigster
Andy Booth Terrier
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Posts: 3,344
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Post by wigster on Jul 27, 2023 13:31:01 GMT 1
But I'm not on Twitter ?!? That might be the case, however Town have never said you can pay at the gate, nor have you been able to for a number of years so why start now! Also, what's the issue with either buying online or queuing up on Saturday (if you don't want to pay the booking fee)? No issue at all, my friend rooo - but I was commenting on the difficulty I had getting an answer, or even any contact, from contacting the club. Unlike you I was not aware that you haven't been able to pay at the gate for a friendly match for a number of years... I will know better next time. |
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Post by drumriggend on Jul 27, 2023 13:44:09 GMT 1
I had to wait 5 minutes to served in a pub last week..
Iāve written to my mp..
Furious..
š»
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Post by joeyjoneslocker on Jul 27, 2023 14:11:53 GMT 1
Town put a tweet out yesterday to say: Don't waste your time queuing at the Ticket Office on Saturday afternoon, beat the rush by buying your ticket today! Also, seeing that we haven't been able to buy at the gate for the last 4 seasons, I think it's fairly obvious that you have to get a ticket, either online or at the Ticket Office. But I'm not on Twitter ?!? That may be so but football is now communicating through all social media channels. Ticket info, fixture changes, team news. The majority of fans use this system. Via Twitter gets a quicker response than trying the old blower for an hour as the OP did. It takes 2 minutes to set up so itās no excuse really. I donāt want to sound like a dick saying that but I know it sounds like Iām being a dick š |
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Post by Leporid on Jul 27, 2023 14:22:17 GMT 1
I had to wait 5 minutes to served in a pub last week.. Iāve written to my mp.. Furious.. š» It can't have been a Wetherspoons if you got served that quickly. |
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Post by mosher on Jul 27, 2023 14:25:27 GMT 1
But I'm not on Twitter ?!? That may be so but football is now communicating through all social media channels. Ticket info, fixture changes, team news. The majority of fans use this system. Via Twitter gets a quicker response than trying the old blower for an hour as the OP did. It takes 2 minutes to set up so itās no excuse really. I donāt want to sound like a dick saying that but I know it sounds like Iām being a dick š I have no intention of ever signing up to Twatter. But it's getting to the point that those of us who think like that are being increasingly marginilised. Same with EVERYTHING seemingly going digital only. Every time I phone the bank they ask if I want to do online banking**; they seemed surprised that I actually LIKE speaking to actual people to get important shit sorted. I've lost count of the amount of times I've tried doing something using an automated service (phone or t'interweb) and they haven't had the option for what I'm seeking aid on. ** I have set up online banking, but every time I log in it asks for a code. I enter the code and it just cycles back to the homepage. Try clicking on any of the services from the homepage and it sends me another code, which I enter. Sends me back to the homepage. I've told all this to Yorkshire Bank (Virgin now) and they couldn't help, even when I went through the process while they were walking me through it on the phone. Their IT assistant couldn't help either. |
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Post by overtonterrierspirit on Jul 27, 2023 14:29:15 GMT 1
That may be so but football is now communicating through all social media channels. Ticket info, fixture changes, team news. The majority of fans use this system. Via Twitter gets a quicker response than trying the old blower for an hour as the OP did.Ā It takes 2 minutes to set up so itās no excuse really. I donāt want to sound like a dick saying that but I know it sounds like Iām being a dick š I have no intention of ever signing up to Twatter. But it's getting to the point that those of us who think like that are being increasingly marginilised. Same with EVERYTHING seemingly going digital only. Every time I phone the bank they ask if I want to do online banking**; they seemed surprised that I actually LIKE speaking to actual people to get important shit sorted. I've lost count of the amount of times I've tried doing something using an automated service (phone or t'interweb) and they haven't had the option for what I'm seeking aid on. ** I have set up online banking, but every time I log in it asks for a code.Ā I enter the code and it just cycles back to the homepage.Ā Try clicking on any of the services from the homepage and it sends me another code, which I enter.Ā Sends me back to the homepage.Ā I've told all this to Yorkshire Bank (Virgin now) and they couldn't help, even when I went through the process while they were walking me through it on the phone.Ā Their IT assistant couldn't help either. How about this one. BT started to charge my Mum for the internet. She doesnāt have a computer and has no clue about IT. I rang them to sort it , explaining everything. Know what they said? āPlease tell your Mum weāll confirm by email! ā. |
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Deleted
Deleted Member
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Post by Deleted on Jul 27, 2023 15:44:47 GMT 1
That may be so but football is now communicating through all social media channels. Ticket info, fixture changes, team news. The majority of fans use this system. Via Twitter gets a quicker response than trying the old blower for an hour as the OP did.Ā It takes 2 minutes to set up so itās no excuse really. I donāt want to sound like a dick saying that but I know it sounds like Iām being a dick š I have no intention of ever signing up to Twatter. But it's getting to the point that those of us who think like that are being increasingly marginilised. Same with EVERYTHING seemingly going digital only. Every time I phone the bank they ask if I want to do online banking**; they seemed surprised that I actually LIKE speaking to actual people to get important shit sorted. I've lost count of the amount of times I've tried doing something using an automated service (phone or t'interweb) and they haven't had the option for what I'm seeking aid on. ** I have set up online banking, but every time I log in it asks for a code.Ā I enter the code and it just cycles back to the homepage.Ā Try clicking on any of the services from the homepage and it sends me another code, which I enter.Ā Sends me back to the homepage.Ā I've told all this to Yorkshire Bank (Virgin now) and they couldn't help, even when I went through the process while they were walking me through it on the phone.Ā Their IT assistant couldn't help either. Maybe Town are running their IT department |
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Post by colnevalleyblue on Jul 27, 2023 16:15:12 GMT 1
Dont really see why we can't pay on the door.
Surely you want to make it as easy and convenient for people as possible.
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Post by joeyjoneslocker on Jul 27, 2023 16:21:49 GMT 1
That may be so but football is now communicating through all social media channels. Ticket info, fixture changes, team news. The majority of fans use this system. Via Twitter gets a quicker response than trying the old blower for an hour as the OP did. It takes 2 minutes to set up so itās no excuse really. I donāt want to sound like a dick saying that but I know it sounds like Iām being a dick š I have no intention of ever signing up to Twatter. But it's getting to the point that those of us who think like that are being increasingly marginilised. Same with EVERYTHING seemingly going digital only. Every time I phone the bank they ask if I want to do online banking**; they seemed surprised that I actually LIKE speaking to actual people to get important shit sorted. I've lost count of the amount of times I've tried doing something using an automated service (phone or t'interweb) and they haven't had the option for what I'm seeking aid on. ** I have set up online banking, but every time I log in it asks for a code. I enter the code and it just cycles back to the homepage. Try clicking on any of the services from the homepage and it sends me another code, which I enter. Sends me back to the homepage. I've told all this to Yorkshire Bank (Virgin now) and they couldn't help, even when I went through the process while they were walking me through it on the phone. Their IT assistant couldn't help either. I get your point about social media but your are becoming marginalised to a degree because you are in a minority that is being squeezed. The days of actually speaking to someone are nearly finished but Iām glad, selfishly š but I donāt really like talking to people out of my circle. Itās so much easier sorting things online. I had an issue with trains to and back from London last weekend, sorted it in 10 minutes on Twitter, would have been at least an hour on the phone. Online banking is easy, but only easy when you are fully set up and have used it enough to navigate it. I appreciate you have an issue with the codes and IT staff, sounds a poor do mate and hope they can get it up and running for you. IT can be a nightmare when itās not straight forward. |
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Post by leroy212 on Jul 27, 2023 19:12:22 GMT 1
I had to wait 5 minutes to served in a pub last week.. Iāve written to my mp.. Furious.. š» It can't have been a Wetherspoons if you got served that quickly. ordered using the weatherspoons app once and had to wait nearly 40 mins for a drink to come |
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Post by rockwall on Jul 27, 2023 20:15:53 GMT 1
But I'm not on Twitter ?!? That might be the case, however Town have never said you can pay at the gate, nor have you been able to for a number of years so why start now! Also, what's the issue with either buying online or queuing up on Saturday (if you don't want to pay the booking fee)? Friendlies have always been pay on the gate. This would be the 1st time you haven't been able to. Also rang the office, said number invalid. I then called the club and DTS put me through to the ticket office. Then it said 'emergency incident we can't take your call'. |
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Post by rockwall on Jul 27, 2023 20:17:06 GMT 1
Dont really see why we can't pay on the door. Surely you want to make it as easy and convenient for people as possible. People om gates scanning tickets, isn't hard for them to collect cash either. Ridiculous for a friendly. Guarantee many don't come because of this. |
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crux
Jimmy Glazzard Terrier
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Posts: 4,122
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Post by crux on Jul 27, 2023 20:24:34 GMT 1
That might be the case, however Town have never said you can pay at the gate, nor have you been able to for a number of years so why start now! Also, what's the issue with either buying online or queuing up on Saturday (if you don't want to pay the booking fee)? Friendlies have always been pay on the gate. This would be the 1st time you haven't been able to. Also rang the office, said number invalid. I then called the club and DTS put me through to the ticket office. Then it said 'emergency incident we can't take your call'. We haven't had a home friendly since we went 'cashless' though. Personally, I don't see why one turnstile couldn't be available for pay on the gate. If they're bothered about theft, the FD could man it š¤£ |
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Post by turbo2 on Jul 27, 2023 20:24:41 GMT 1
Having read on the Town website earlier in the week that one had to buy a ticket for the friendly match on Saturday, and having seen some confusion on DATM recently, I resolved to ring the club for a quick answer as I live quite far away and need to know before Saturday. I consistently rang the main number on the website for an hour - no reply. I rang the ticket office : either "your call is important to us etc etc , you are number 1/2/3 in the queue " and then as soon as someone answered the line went dead, or "currently unable to take your call". Eventually got through to the main number again and someone answered. I asked if I had to buy a ticket before hand ? "Yes" "So I can't pay at the gate ?" "I don't know". "How can I find out?" "I'll put you through to the ticket office". "But it cuts off" "I'll put you through and you can try again" Ticket office: "Your call is important to us etc etc" .... then "currently unable to take your call". I gave up. So I still don't know if I can pay at the gate or have to queue at a window to buy a ticket to show at the gate. Very frustrating. Admin - if you wish to put this post in with another thread , please feel free. I just wanted to highlight my annoyance. You canāt pay on the gate. Havenāt done for years. Either buy online in advance or queue at the ticket office |
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Dan
Andy Booth Terrier
Posts: 3,868
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Post by Dan on Jul 27, 2023 20:30:05 GMT 1
Dont really see why we can't pay on the door. Surely you want to make it as easy and convenient for people as possible. To be fair, they canāt risk 26,000 rocking up leaving 2,000 without anywhere to sit |
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Post by Porrohman on Jul 27, 2023 21:08:19 GMT 1
I had to wait 5 minutes to served in a pub last week.. Iāve written to my mp.. Furious.. š» It can't have been a Wetherspoons if you got served that quickly. But nowhere else would serve him š |
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Post by Porrohman on Jul 27, 2023 21:13:15 GMT 1
Having read on the Town website earlier in the week that one had to buy a ticket for the friendly match on Saturday, and having seen some confusion on DATM recently, I resolved to ring the club for a quick answer as I live quite far away and need to know before Saturday. I consistently rang the main number on the website for an hour - no reply. I rang the ticket office : either "your call is important to us etc etc , you are number 1/2/3 in the queue " and then as soon as someone answered the line went dead, or "currently unable to take your call". Eventually got through to the main number again and someone answered. I asked if I had to buy a ticket before hand ? "Yes" "So I can't pay at the gate ?" "I don't know". "How can I find out?" "I'll put you through to the ticket office". "But it cuts off" "I'll put you through and you can try again" Ticket office: "Your call is important to us etc etc" .... then "currently unable to take your call". I gave up. So I still don't know if I can pay at the gate or have to queue at a window to buy a ticket to show at the gate. Very frustrating. Admin - if you wish to put this post in with another thread , please feel free. I just wanted to highlight my annoyance. You canāt pay on the gate. Havenāt done for years. Either buy online in advance or queue at the ticket office Buy online and get charged extra š |
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Wingman
Mental Health Support Group
Posts: 3,927
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Post by Wingman on Jul 27, 2023 21:26:10 GMT 1
Iāve bought match tickets a few times last season and found the online purchasing method a faff; got to paying and it booted me out. Rang the ticket office and had the same experience as those above me, as in āyour call is importantā¦.youāre 104 in the queueā and eventually get cut off, even when Iāve got through to the ticket office. The staff once through are helpful and in person theyāre great too but the whole process needs a review.
I will be there on Saturday with my ticket, no cash, and probably alongside maybe 1,500 others?
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Post by themanfromatlantis on Jul 27, 2023 21:28:57 GMT 1
That may be so but football is now communicating through all social media channels. Ticket info, fixture changes, team news. The majority of fans use this system. Via Twitter gets a quicker response than trying the old blower for an hour as the OP did.Ā It takes 2 minutes to set up so itās no excuse really. I donāt want to sound like a dick saying that but I know it sounds like Iām being a dick š I have no intention of ever signing up to Twatter. But it's getting to the point that those of us who think like that are being increasingly marginilised. Same with EVERYTHING seemingly going digital only. Every time I phone the bank they ask if I want to do online banking**; they seemed surprised that I actually LIKE speaking to actual people to get important shit sorted. I've lost count of the amount of times I've tried doing something using an automated service (phone or t'interweb) and they haven't had the option for what I'm seeking aid on. ** I have set up online banking, but every time I log in it asks for a code.Ā I enter the code and it just cycles back to the homepage.Ā Try clicking on any of the services from the homepage and it sends me another code, which I enter.Ā Sends me back to the homepage.Ā I've told all this to Yorkshire Bank (Virgin now) and they couldn't help, even when I went through the process while they were walking me through it on the phone.Ā Their IT assistant couldn't help either. You need to get in touch with Nige the Banking Crusaderā¦ |
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Post by themanfromatlantis on Jul 27, 2023 21:30:26 GMT 1
I had to wait 5 minutes to served in a pub last week.. Iāve written to my mp.. Furious.. š» Did they see it was you? Did they then wait for 2.5 mins to serve someone else, then 2.5 mins later, get round to yourself? |
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Post by Porrohman on Jul 27, 2023 21:38:36 GMT 1
Going off the photos I've seen tonight I bet there'll still be more there than there is tonight for the peanut huggers.
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Post by Porrohman on Jul 27, 2023 21:41:12 GMT 1
I have no intention of ever signing up to Twatter. But it's getting to the point that those of us who think like that are being increasingly marginilised. Same with EVERYTHING seemingly going digital only. Every time I phone the bank they ask if I want to do online banking**; they seemed surprised that I actually LIKE speaking to actual people to get important shit sorted. I've lost count of the amount of times I've tried doing something using an automated service (phone or t'interweb) and they haven't had the option for what I'm seeking aid on. ** I have set up online banking, but every time I log in it asks for a code.Ā I enter the code and it just cycles back to the homepage.Ā Try clicking on any of the services from the homepage and it sends me another code, which I enter.Ā Sends me back to the homepage.Ā I've told all this to Yorkshire Bank (Virgin now) and they couldn't help, even when I went through the process while they were walking me through it on the phone.Ā Their IT assistant couldn't help either. You need to get in touch with Nige the Banking Crusaderā¦ The fucking wanker. It's amazing how nice it feels calling Lord Haw-Haw a twat in my replies to his tweets. |
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Post by turbo2 on Jul 27, 2023 22:11:24 GMT 1
You canāt pay on the gate. Havenāt done for years. Either buy online in advance or queue at the ticket office Buy online and get charged extra š At least when itās not a playoffs final you get the choice of paying at the ticket office. |
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