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Post by pilks123 on Jul 4, 2024 16:11:57 GMT 1
Tells me I don't have a valid ticketing account even after I type the reference in and click the Link Account button 🤷♂️ They seem to have removed access to the old eTicketing platform, so its not even possible to go on there any longer too? I'm having the same problems as yourself. I suspect it might be because I've created a mytown using my current email address and the old ticketing system was on an old one I don't use anymore. It would seem the old ticketing number is linked to a specific email, and setting up with a different one is causing it to go haywire. I would just email ticket enquiries as it suggests and wait to see what they say. |
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bogart
David Wagner Terrier
Posts: 2,874
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Post by bogart on Jul 4, 2024 16:20:37 GMT 1
Anyone else having problems with this myTown account thing. Being told I have numerous client refernce numbers. Only shows one click on it then says error. As I said before the IT people at Town are f****** useless. You type it in the box not click on it. At least thats what I had to do. Not offered a box as that is what I might be missing. |
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Sparrow
Frank Worthington Terrier
Posts: 1,958
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Post by Sparrow on Jul 4, 2024 16:22:17 GMT 1
Not sure what I did. But think I did it wrong and now cannot see mine and my son's season tickets.
Emailed the ticket office to see what they say.
Anyone know when the season cards are being sent out - both electronically and the physical one?
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bogart
David Wagner Terrier
Posts: 2,874
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Post by bogart on Jul 4, 2024 16:46:38 GMT 1
You just have to assume you card is updated electronically. Find out a first home game!
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Post by detox on Jul 4, 2024 17:01:00 GMT 1
I can't see anything on my old phone.
I dial the numbers from the dial wheel but I've never seen pictures never mind websites..
Blooming rubbish!!
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Post by ricksta on Jul 4, 2024 19:19:53 GMT 1
I have tried to log in using the link in the email but It comes up with an error message - please confirm that you are not a robot.
I have two issues - firstly there is no field that allows me to confirm that I and not a robot and secondly, I am in fact a robot 😀
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Post by 2ellandback on Jul 4, 2024 19:20:31 GMT 1
I can't see anything on my old phone. I dial the numbers from the dial wheel but I've never seen pictures never mind websites.. Blooming rubbish!! You need to go through the operator mate. |
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Post by lossiemouthtownfan on Jul 4, 2024 20:17:03 GMT 1
Going to wait until I'm back onshore next week and give it a go.
At the next upgrade it will say it only work on Windows 11 or above!
Hopefully a bit easier as I don't have a season card just a client reference number to use.
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Post by leroy212 on Jul 4, 2024 20:52:07 GMT 1
Managed to link my account without any problems. Just had to make sure I linked the right account
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Post by Towner47 on Jul 4, 2024 20:59:22 GMT 1
Mine will have to be done when I get back from holiday.
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Post by Arbie 1976. on Jul 4, 2024 22:12:52 GMT 1
You type it in the box not click on it. At least thats what I had to do. Not offered a box as that is what I might be missing. just inserted the client number shown into the box and no problem. I also had message of several client reference numbers but chose the only one available to see. Hope this helps. |
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Post by townarentbest on Jul 5, 2024 11:15:16 GMT 1
Tells me I don't have a valid ticketing account even after I type the reference in and click the Link Account button 🤷♂️ They seem to have removed access to the old eTicketing platform, so its not even possible to go on there any longer too? I'm having the same problems as yourself. I suspect it might be because I've created a mytown using my current email address and the old ticketing system was on an old one I don't use anymore. It would seem the old ticketing number is linked to a specific email, and setting up with a different one is causing it to go haywire. I would just email ticket enquiries as it suggests and wait to see what they say. I used same email address...and emailed ticketenquiries...no acknowledgement yet 🤷♂️ |
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Post by gowna on Jul 6, 2024 9:14:56 GMT 1
You type it in the box not click on it. At least thats what I had to do. Not offered a box as that is what I might be missing. The issue here is that the box isn't visible, this may be a pc issue it's caught me out before. If you type your number in the space after the couple of lines of text below where your number is displayed all will be well. |
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iangreaves
Jimmy Glazzard Terrier
[M0:0]
Posts: 4,197
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Post by iangreaves on Jul 6, 2024 13:03:01 GMT 1
All I get when I try to log in is "Errors:
We don't recognise the provided Log In credentials."
Do I have to create a completely new account and lose my past history?
Tried emailing ticketenquiries@htafc.com and got the following:
“ticketenquiries@htafc.com. does not appear to be a valid email address. Verify the address and try again."
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Post by Frankiesleftpeg on Jul 6, 2024 14:52:53 GMT 1
All I get when I try to log in is "Errors: We don't recognise the provided Log In credentials." Do I have to create a completely new account and lose my past history? Tried emailing ticketenquiries@htafc.com and got the following: “ticketenquiries@htafc.com. does not appear to be a valid email address. Verify the address and try again." From the email they sent me, I had to create a new My Town account (email address & password), then it listed the client ref numbers they held for me and I just entered the relevant one in the relevant box. They then sent me an email to activate the new account and it then linked it to my old account which shows the history etc. |
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Post by joeyjoneslocker on Jul 6, 2024 14:57:50 GMT 1
All I get when I try to log in is "Errors: We don't recognise the provided Log In credentials." Do I have to create a completely new account and lose my past history? Tried emailing ticketenquiries@htafc.com and got the following: “ticketenquiries@htafc.com. does not appear to be a valid email address. Verify the address and try again." Yes you have to set up a new account. No you don’t lose your history. You are getting errors because you are trying to login to a new site with the old details, so it doesn’t recognise you. |
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Post by terriersyndrome on Jul 7, 2024 11:17:21 GMT 1
How town completely sacked off their YouTube channel now?
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Post by dewsburyterrier on Jul 7, 2024 12:47:27 GMT 1
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Post by terriersyndrome on Jul 7, 2024 12:56:52 GMT 1
Don't they usually post the highlights on there? |
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Post by townarentbest on Jul 7, 2024 16:32:20 GMT 1
Don't they usually post the highlights on there? Still there ? |
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Post by terriersyndrome on Jul 7, 2024 16:37:49 GMT 1
Don't they usually post the highlights on there? Still there ? Normally post them up a few hours later, they only put it up an hour ago, hence me questioning whether they're still using it having the new website. |
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Post by sabailand on Jul 7, 2024 17:20:05 GMT 1
All I get when I try to log in is "Errors: We don't recognise the provided Log In credentials." Do I have to create a completely new account and lose my past history? Tried emailing ticketenquiries@htafc.com and got the following: “ticketenquiries@htafc.com. does not appear to be a valid email address. Verify the address and try again." Yes you have to set up a new account. No you don’t lose your history. You are getting errors because you are trying to login to a new site with the old details, so it doesn’t recognise you. The last line ....new site with the 'old details' could you be more specific please, do you mean your personal details or something else. |
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Post by artysid on Jul 7, 2024 17:35:15 GMT 1
I think a big problem is that the e-mail explaining what's happened and what to do, was written by someone who's computer literate and assumes we all have the same level of understanding.
These type of messages should always be written by someone who isn't, and can provide a simple "idiots guide" for those of us who also aren't.
For example, I was told I had multiple accounts NOT I might have multiple accounts, so when I could only see one account, I assumed I must be doing something wrong.
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Post by joeyjoneslocker on Jul 7, 2024 17:51:15 GMT 1
Yes you have to set up a new account. No you don’t lose your history. You are getting errors because you are trying to login to a new site with the old details, so it doesn’t recognise you. The last line ....new site with the 'old details' could you be more specific please, do you mean your personal details or something else. I think some people are trying to log on to the new MyTown account with the login details for Town Square (or any other previous online Town ticketing service). Thinking the log in details will be the same. When you try and do that, it comes up with ‘error, log in details not recognised’. You have to set up a new account in the MyTown. Name, address, email, phone, everything it asks. Once you’ve done that, if you go to ticketing on the MyTown, you can link your current client reference number, which then brings up all your details and all your network. So nothing is lost, it’s all still there. |
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Post by rockwall on Jul 7, 2024 18:47:26 GMT 1
So from my experience.
1. Follow the link on the email
2. Even though your email will be linked you still need to set up an account using the email address for previous website.
3. You will then get another email to activate your account.
4. You can then log on and all your tickets etc will be there.
Hope this helps.
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Post by sallycinnamon on Jul 7, 2024 19:03:27 GMT 1
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Post by Essex Terrier on Jul 7, 2024 19:08:38 GMT 1
Honestly, I have NO idea at all what to do.
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Post by joeyjoneslocker on Jul 7, 2024 19:13:31 GMT 1
Honestly, I have NO idea at all what to do. If you literally have no idea after reading this page then maybe the website isn’t for you 😀 |
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Post by Essex Terrier on Jul 8, 2024 13:19:03 GMT 1
Honestly, I have NO idea at all what to do. If you literally have no idea after reading this page then maybe the website isn’t for you 😀 No, I'm not joking, I REALLY have no idea, but I guess I will find a random young person who will help me out - Frankiesleftpeg ? |
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Post by Frankiesleftpeg on Jul 8, 2024 14:53:21 GMT 1
If you literally have no idea after reading this page then maybe the website isn’t for you 😀 No, I'm not joking, I REALLY have no idea, but I guess I will find a random young person who will help me out - Frankiesleftpeg ? Aye, where would you be baht us young'ns? 😉 |
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