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Post by triggerukmc on Jan 17, 2011 2:10:43 GMT 1
hello,
I've been having a massive issue with my internet, which is provided by virgin media. It is the fibre optic broadband of up to 20mbs speed, but 95% of the time it is less than 1mbs. Do I have the right to get my money back/get an engineer in because they're not providing what i asked for? and do you have any ideas about how i should go about doing this? cheers for any help
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Post by Admin on Jan 17, 2011 2:25:46 GMT 1
What have they said so far?
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Deleted
Deleted Member
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Post by Deleted on Jan 21, 2011 13:12:04 GMT 1
Do a proper broadband speed test and compare that to what your exchange is capable of.. Virgin will say that they will provide you with speeds UP TO 20 mb/s but if your exchange isn't capable then you're fooked. However, it's more likely to be a line fault or issue with your router so give em a ring.
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Post by mikeb on Jan 23, 2011 19:03:27 GMT 1
If you are fibre optic then you should get what it says on the tin. I have the 10mb package and whilst sometimes - very VERY occasionally - it drops down to 5mb at peak periods I normally get between 9mb & 11mb. It once went right down and I complained and they soon sorted it out. Give them a bell and let them know.
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