deepc
Iain Dunn Terrier
Posts: 592
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Post by deepc on Dec 8, 2014 16:30:11 GMT 1
On a minor point about away tickets. If it is accepted that Town get 10% as an administrative fee for selling them they make a massive mark up on the postage of said tickets; 4 tickets for Saturday's game at Norwich ,face value £65 ;total cost £69; cost of postage In reality 47p. Always impressed by the ticket office's efficiency but a very expensive service non the less. Before anyone says I should go down and collect them myself, my user name might be a clue. Let's hope for 3 points on Saturday,. UTT. I have always understood that it is 15% that the club get as a commission - that came from the club at a supporters Q and A. That is the thick end of £ 10,000 in commission for the Rotherham game. Not bad for something we do not make money out of.
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Post by Torquayterrier on Dec 8, 2014 16:39:24 GMT 1
Generally the postage charged by Town isn't that bad compared to some online retailers. Apart from the recent Derby game, previously when I've ordered a ticket by phone the ticket is usually delivered next day, first class post.
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Post by terryya on Dec 8, 2014 17:12:31 GMT 1
I'm sure ticketmaster take a nice chunk of any online sales as well.
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Post by andyeastleake on Dec 8, 2014 19:22:53 GMT 1
when businesses do this, there is also the cost of an envelope and staff time etc etc that they factor in (that plus a big mark up), so it is more than simply the cost of a stamp a business has to cover This point is actually quite simply incorrect. When you ask for tickets to saved for collection, they are placed in an envelope in exactly the same way as if they were to be posted to you so there is quite simply no additional stationery involved. Further staff time spent dealing with the transaction in these circumstances is actually increased when you collect the tickets, as someone has to listen to your request and then go and find where the tickets have been left (which in my experience takes much longer than you'd expect and at least one other member of staff becoming involved). If the tickets were to be posted, the envelope would simply be franked. Literally seconds (or perhaps less) when you are franking a reasonable number. The charge is £1 per ticket (note not transaction) which is surely impossible to justify in these circumstances. There are numerous articles / debates over the cost of football. Generally for seasonticket holders it isn't THAT bad, it's when you start going away and paying full price for generally the worst seats in the ground that it really gets obscene. I find it more than a little strange that in these circumstances, the business we follow should add to this obscene cost by charging supporters who live out the area such an inflated cost for a stamp. At least Dick Turpin wore a mask. Someone should buy Clibbens one. PS I've always thought this issue would be a real test for the "Happy Clappers" who just can't accept the Club do anything wrong. I didn't think anyone (not even Clibbens) could have the brassneck to try and justify this charge. Town at Heart - congratulations you've proved me wrong.
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Post by andyeastleake on Dec 8, 2014 19:29:29 GMT 1
All these people crying over how we handle tickets sales can you please list all these games you wanted to go to but couldn't because you couldnt get a ticket? Quite a lot of "Out of Town" supporters couldn't get tickets in our end for Chelsea the first time when there were phone issues (including BRo600 who regularly inhabits this board). However if you see a problem when is the appropriate time to point it out. After it becomes an issue or before it does? If you think it's the former I really hope you're not in health and safety or traffic management.
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Post by bluedogs, Esq. on Dec 8, 2014 19:38:14 GMT 1
when businesses do this, there is also the cost of an envelope and staff time etc etc that they factor in (that plus a big mark up), so it is more than simply the cost of a stamp a business has to cover This point is actually quite simply incorrect. When you ask for tickets to saved for collection, they are placed in an envelope in exactly the same way as if they were to be posted to you so there is quite simply no additional stationery involved. Further staff time spent dealing with the transaction in these circumstances is actually increased when you collect the tickets, as someone has to listen to your request and then go and find where the tickets have been left (which in my experience takes much longer than you'd expect and at least one other member of staff becoming involved). If the tickets were to be posted, the envelope would simply be franked. Literally seconds (or perhaps less) when you are franking a reasonable number. The charge is £1 per ticket (note not transaction) which is surely impossible to justify in these circumstances. There are numerous articles / debates over the cost of football. Generally for seasonticket holders it isn't THAT bad, it's when you start going away and paying full price for generally the worst seats in the ground that it really gets obscene. I find it more than a little strange that in these circumstances, the business we follow should add to this obscene cost by charging supporters who live out the area such an inflated cost for a stamp. At least Dick Turpin wore a mask. Someone should buy Clibbens one. PS I've always thought this issue would be a real test for the "Happy Clappers" who just can't accept the Club do anything wrong. I didn't think anyone (not even Clibbens) could have the brassneck to try and justify this charge. Town at Heart - congratulations you've proved me wrong. You can be a happy Clapper link
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Deleted
Deleted Member
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Post by Deleted on Dec 8, 2014 19:44:11 GMT 1
when businesses do this, there is also the cost of an envelope and staff time etc etc that they factor in (that plus a big mark up), so it is more than simply the cost of a stamp a business has to cover This point is actually quite simply incorrect. When you ask for tickets to saved for collection, they are placed in an envelope in exactly the same way as if they were to be posted to you so there is quite simply no additional stationery involved. Further staff time spent dealing with the transaction in these circumstances is actually increased when you collect the tickets, as someone has to listen to your request and then go and find where the tickets have been left (which in my experience takes much longer than you'd expect and at least one other member of staff becoming involved). If the tickets were to be posted, the envelope would simply be franked. Literally seconds (or perhaps less) when you are franking a reasonable number. The charge is £1 per ticket (note not transaction) which is surely impossible to justify in these circumstances. There are numerous articles / debates over the cost of football. Generally for seasonticket holders it isn't THAT bad, it's when you start going away and paying full price for generally the worst seats in the ground that it really gets obscene. I find it more than a little strange that in these circumstances, the business we follow should add to this obscene cost by charging supporters who live out the area such an inflated cost for a stamp. At least Dick Turpin wore a mask. Someone should buy Clibbens one. PS I've always thought this issue would be a real test for the "Happy Clappers" who just can't accept the Club do anything wrong. I didn't think anyone (not even Clibbens) could have the brassneck to try and justify this charge. Town at Heart - congratulations you've proved me wrong. I'd hate to see how upset you'd get if you suffered a genuine injustice. It's £1, I know economically times are tough, but anyone who can afford to buy an away ticket can afford the extra quid. Also, for home games you can print the ticket off yourself for no extra charge. You make it sound like the club are making money hand over fist and just after yet more cash out of the fans. On your point about Chelsea away the first time (which was nearly 10 years ago now), that was before there was the option to buy online. In similar circumstances that wouldn't be an issue. You've had some extraordinary rants on this thread, on an issue that simply doesn't exist.
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Post by Nickhudds.UTT on Dec 8, 2014 19:48:23 GMT 1
Imagine been a club like our mates Leeds for example when most away games you don't have much chance of a ticket. We don't do bad for nearly every away game
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Post by andyeastleake on Dec 8, 2014 20:14:07 GMT 1
Walter
FFS it's the principle.
Huddersfield Town shouldn't act just like any f*****g money grabbing business we're supposed to be a CLUB FFS.
We're all supposed to be in it together aren't we? Sing your hearts out for the lads and all that. Town fan 'til I die etc.
Are there any other businesses you deal with that if they faced financial difficulty you'd chuck money in a bucket so they could keep going? Thought not.
If any other business started treating you like sh8*te, ripping you off left right and centre like Town have started to do recently (and it is most definitely a recent phenomenon) then you'd just walk and never use them again.
Huddersfield Town mean much much more to me than any other business. I've invested far too much time, money and f*****g love in them for that (and I've often been repaid with some of the best times I've ever had - certainly clothed).
That's why it sticks in my throat when Clibbens introduces some of the practices he has.
I know I f*****g rant at times but it's only because I'm so f*****g annoyed at what the two hat is doing to the club I've followed for so long. It's only the thought that I was here a long time before Clibbens and hopefully (& God willing) a long time after that keeps me going.
Surely you must see where I'm coming from?
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deepc
Iain Dunn Terrier
Posts: 592
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Post by deepc on Dec 8, 2014 20:37:03 GMT 1
This point is actually quite simply incorrect. When you ask for tickets to saved for collection, they are placed in an envelope in exactly the same way as if they were to be posted to you so there is quite simply no additional stationery involved. Further staff time spent dealing with the transaction in these circumstances is actually increased when you collect the tickets, as someone has to listen to your request and then go and find where the tickets have been left (which in my experience takes much longer than you'd expect and at least one other member of staff becoming involved). If the tickets were to be posted, the envelope would simply be franked. Literally seconds (or perhaps less) when you are franking a reasonable number. The charge is £1 per ticket (note not transaction) which is surely impossible to justify in these circumstances. There are numerous articles / debates over the cost of football. Generally for seasonticket holders it isn't THAT bad, it's when you start going away and paying full price for generally the worst seats in the ground that it really gets obscene. I find it more than a little strange that in these circumstances, the business we follow should add to this obscene cost by charging supporters who live out the area such an inflated cost for a stamp. At least Dick Turpin wore a mask. Someone should buy Clibbens one. PS I've always thought this issue would be a real test for the "Happy Clappers" who just can't accept the Club do anything wrong. I didn't think anyone (not even Clibbens) could have the brassneck to try and justify this charge. Town at Heart - congratulations you've proved me wrong. I'd hate to see how upset you'd get if you suffered a genuine injustice. It's £1, I know economically times are tough, but anyone who can afford to buy an away ticket can afford the extra quid. Also, for home games you can print the ticket off yourself for no extra charge. You make it sound like the club are making money hand over fist and just after yet more cash out of the fans. On your point about Chelsea away the first time (which was nearly 10 years ago now), that was before there was the option to buy online. In similar circumstances that wouldn't be an issue. You've had some extraordinary rants on this thread, on an issue that simply doesn't exist. Can you buy away tickets on line ?
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Deleted
Deleted Member
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Post by Deleted on Dec 8, 2014 20:48:57 GMT 1
I'd hate to see how upset you'd get if you suffered a genuine injustice. It's £1, I know economically times are tough, but anyone who can afford to buy an away ticket can afford the extra quid. Also, for home games you can print the ticket off yourself for no extra charge. You make it sound like the club are making money hand over fist and just after yet more cash out of the fans. On your point about Chelsea away the first time (which was nearly 10 years ago now), that was before there was the option to buy online. In similar circumstances that wouldn't be an issue. You've had some extraordinary rants on this thread, on an issue that simply doesn't exist. Can you buy away tickets on line ? Yep, got my Rotherham ones online this morning.
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Post by townatheart on Dec 8, 2014 20:52:19 GMT 1
when businesses do this, there is also the cost of an envelope and staff time etc etc that they factor in (that plus a big mark up), so it is more than simply the cost of a stamp a business has to cover This point is actually quite simply incorrect. When you ask for tickets to saved for collection, they are placed in an envelope in exactly the same way as if they were to be posted to you so there is quite simply no additional stationery involved. Further staff time spent dealing with the transaction in these circumstances is actually increased when you collect the tickets, as someone has to listen to your request and then go and find where the tickets have been left (which in my experience takes much longer than you'd expect and at least one other member of staff becoming involved). If the tickets were to be posted, the envelope would simply be franked. Literally seconds (or perhaps less) when you are franking a reasonable number. The charge is £1 per ticket (note not transaction) which is surely impossible to justify in these circumstances. There are numerous articles / debates over the cost of football. Generally for seasonticket holders it isn't THAT bad, it's when you start going away and paying full price for generally the worst seats in the ground that it really gets obscene. I find it more than a little strange that in these circumstances, the business we follow should add to this obscene cost by charging supporters who live out the area such an inflated cost for a stamp. At least Dick Turpin wore a mask. Someone should buy Clibbens one. PS I've always thought this issue would be a real test for the "Happy Clappers" who just can't accept the Club do anything wrong. I didn't think anyone (not even Clibbens) could have the brassneck to try and justify this charge. Town at Heart - congratulations you've proved me wrong. climb down off your high and migthy soap box grumpy guts, i was not justifying it at all, simply explaining that yes in general terms for any of these kinds of transactions it is not simply a cost of a ticket, (and i acknowledged that they are making a huge mark up regardless), so pull your horns in and read before shooting off at the lip, oh, and by the way, unless you live in some other world, envelopes are not free and cost money, and staff generally are not unpaid so volunteers!
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Post by York Terrier on Dec 8, 2014 21:12:46 GMT 1
you go away from home but you are highly unlikely to buy a season ticket.. you are not going to get priority for the odd away game where we might sell out.. it would be financial stupidity to prioritise you and possibly alienate a person who invests in the club in a big wad before the season starts.. we might want away support, we 'need' home support and we also need money up front punters. The system Town should adopt is a points system,every season ticket holder gets a given amount of points which is then supplemented by more points for membership of the BW foundation Etc further points are then gained by attending away games the club then sets anoints total as to who gets first choice of tickets. Non season ticket holders get a card to keep a total of their points which they build up by attending both home and away games. This system is adopted by most clubs (even Reading) and gives fans who cannot afford a season ticket the chance to go to big matches.
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Post by Chips Longhorn on Dec 8, 2014 21:13:52 GMT 1
Shut up
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Post by York Terrier on Dec 8, 2014 21:18:59 GMT 1
Sold out today hope you all got your tickets
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Post by York Terrier on Dec 8, 2014 21:20:40 GMT 1
Great post are you going to Rotherham ?
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Deleted
Deleted Member
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Post by Deleted on Dec 8, 2014 21:21:04 GMT 1
you go away from home but you are highly unlikely to buy a season ticket.. you are not going to get priority for the odd away game where we might sell out.. it would be financial stupidity to prioritise you and possibly alienate a person who invests in the club in a big wad before the season starts.. we might want away support, we 'need' home support and we also need money up front punters. The system Town should adopt is a points system,every season ticket holder gets a given amount of points which is then supplemented by more points for membership of the BW foundation Etc further points are then gained by attending away games the club then sets anoints total as to who gets first choice of tickets. Non season ticket holders get a card to keep a total of their points which they build up by attending both home and away games. This system is adopted by most clubs (even Reading) and gives fans who cannot afford a season ticket the chance to go to big matches. But what's the point? We rarely sell ourt. It's a waste of time fixing something that's not broken.
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Post by York Terrier on Dec 8, 2014 21:32:29 GMT 1
Are we touching a nerve with this posting it appears that fans with a season ticket who do t want to travel more than 20 mile ( and only at Xmas ) are happy to deny fans who are unable to afford a season ticket but go to most games the chance of a ticket when they want a little trip out.
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Deleted
Deleted Member
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Post by Deleted on Dec 8, 2014 21:40:17 GMT 1
Are we touching a nerve with this posting it appears that fans with a season ticket who do t want to travel more than 20 mile ( and only at Xmas ) are happy to deny fans who are unable to afford a season ticket but go to most games the chance of a ticket when they want a little trip out. I don't actually understand your post tbh. From what I can work out you think a points system should be adopted so those fans who go to a lot of away games get first dibs on away tickets for potential sell out games? Weve sold out at Fulham and we've now just sold out Rotherham. I don't see us selling any other away games out so why adopt a new system based on two games that we've sold out on? Both are similar allocation (2700 + 2600), its just not worth changing it. Leeds have that system because generally speaking they fill every away end they go to. Before Rotherham away, i don't ever remember this being an issue and I doubt it will be much of an issue in the future unless ticket prices plummet or we win every game from now till May.
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Post by townatheart on Dec 8, 2014 21:40:51 GMT 1
Are we touching a nerve with this posting it appears that fans with a season ticket who do t want to travel more than 20 mile ( and only at Xmas ) are happy to deny fans who are unable to afford a season ticket but go to most games the chance of a ticket when they want a little trip out. don't think so at all, just some people have a little broader and more realistic view of things than others perhaps. and for the record anyway, why should someone who goes to a few away matches a season get preference over a fan who forks out the cost of a season ticket, and attends all of those matches, buying merchandise and programmes etc that directly benefits the club and its financial stability. look there is no way in hell that a club can design a perfect systems that satisfies every fan and every circumstance. so whatever system is chosen someone is going to be disgruntled, so don't make it out that anyone is "happy" another fan may miss out on going to a match! cheap shot that imo.
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Post by ShortbreadPete on Dec 8, 2014 21:47:41 GMT 1
On a minor point about away tickets. If it is accepted that Town get 10% as an administrative fee for selling them they make a massive mark up on the postage of said tickets; 4 tickets for Saturday's game at Norwich ,face value £65 ;total cost £69; cost of postage In reality 47p. Always impressed by the ticket office's efficiency but a very expensive service non the less. Before anyone says I should go down and collect them myself, my user name might be a clue. Let's hope for 3 points on Saturday,. UTT. I have always understood that it is 15% that the club get as a commission - that came from the club at a supporters Q and A. That is the thick end of £ 10,000 in commission for the Rotherham game. Not bad for something we do not make money out of. You have always understood wrong. Town only get either 50p or £1 per away ticket (I can't remember which of the two). I agree with Andy E that it should be £1 per transaction and not per ticket and that it is another common, modern day rip-off that most peole just meekly accept. The same goes for service charges on tickets bought for concerts and events.
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Post by conman on Dec 8, 2014 22:29:20 GMT 1
Went down to the ticket office this afternoon. Bloke in front of me asked for two Rotherham tickets, only to be told they were sold out. I was just about to walk away in disgust when I realised it was two Norwich tickets i wanted.. Sixty bloody quid, plus hotel, petrol, beer and food money, sort of wish those fookers had sold out too..
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Post by htfcmatt89 on Dec 9, 2014 2:00:27 GMT 1
all this blue and white foundation and patrons to me is pathetic for away tickets
it should be season ticket holders who go to most away games , get priority then so on
why should someone be able to pick and choose what games they can go to just because they pay a fee to be in one of these foundations ?
they shouldn't even be involved in the priority of ticket sales
point system for regular away fans is fair imo
too much politics and happy clappers embarrassing
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Deleted
Deleted Member
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Post by Deleted on Dec 9, 2014 6:54:24 GMT 1
all this blue and white foundation and patrons to me is pathetic for away tickets it should be season ticket holders who go to most away games , get priority then so on why should someone be able to pick and choose what games they can go to just because they pay a fee to be in one of these foundations ? they shouldn't even be involved in the priority of ticket sales point system for regular away fans is fair imo too much politics and happy clappers embarrassing The club gets no money from fans that go to an away game?
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rocky
Andy Booth Terrier
Posts: 3,078
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Post by rocky on Dec 9, 2014 13:43:20 GMT 1
all this blue and white foundation and patrons to me is pathetic for away tickets it should be season ticket holders who go to most away games , get priority then so on why should someone be able to pick and choose what games they can go to just because they pay a fee to be in one of these foundations ? they shouldn't even be involved in the priority of ticket sales point system for regular away fans is fair imo too much politics and happy clappers embarrassing Half the clubs in the Championship have got parachute payments. Most of the others get bigger crowds than us. We can't compete financially with the bulk of the clubs in this division & the club have got to explore every income stream available. One of the reasons I'm in the BWF foundation is that I know I'll get priority for away tickets (I go to about half the away games anyway). It's right that the club 'reward' those fans who provide additional financial support through the BWF etc. Jesus, it only costs £2 per week & that's before winnings are taken into account.
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Post by Christ in Shades (art) on Dec 9, 2014 14:22:00 GMT 1
all this blue and white foundation and patrons to me is pathetic for away tickets it should be season ticket holders who go to most away games , get priority then so on why should someone be able to pick and choose what games they can go to just because they pay a fee to be in one of these foundations ? they shouldn't even be involved in the priority of ticket sales point system for regular away fans is fair imo too much politics and happy clappers embarrassing Half the clubs in the Championship have got parachute payments. Most of the others get bigger crowds than us. We can't compete financially with the bulk of the clubs in this division & the club have got to explore every income stream available. One of the reasons I'm in the BWF foundation is that I know I'll get priority for away tickets (I go to about half the away games anyway). It's right that the club 'reward' those fans who provide additional financial support through the BWF etc. Jesus, it only costs £2 per week & that's before winnings are taken into account.Think this is whats sticks in the craw a bit Rocky, the club continually see support as being finacial from it's fans, with very little in return. I get the club is a business and needs money to compete but it can feel all one way traffic at times, continually expecting you to part with money all the time, is it a football club or just a plain old business? And before the Captain starts I don't feel the club owe me anything. I'm in the BWF myself and outside Sainsbury's where I do my weekly shop and the mortgage company, there is probably no other one single business that gets more money off me in a year than Town do, what with a season ticket, BWF and what not else I give the club money for and the amount of brass I spend watching Town away from home I daren't even calculate. Think this has been done to death now, but I do think the club could adopt some kind of points system for high priority ticketed games for fans who travel away regularly, which doesn't happen particularly often, granted. I go to a load of away games and I see the same old faces there. Everyone got a ticket for Rotherham apart from the lad who is offering to pay double for his and the bloke who was turned away at the ticket office yesterday when Conman went for his Norwich tickets.
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NookTerrier
Jimmy Glazzard Terrier
Sally Nook Winker
Posts: 4,179
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Post by NookTerrier on Dec 9, 2014 14:26:56 GMT 1
Only 200 left in home end too, going to be a full sell out.
Wouldn't bother trying for home end either, they have access to Towns database and require 2 forms of ID including a driving licence/passport.
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buckers
Andy Booth Terrier
Posts: 3,759
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Post by buckers on Dec 9, 2014 14:37:28 GMT 1
Only 200 left in home end too, going to be a full sell out. Wouldn't bother trying for home end either, they have access to Towns database and require 2 forms of ID including a driving licence/passport. Fook me it's easier to go abroad than to watch Rotherham
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Post by galpharm2400 on Dec 9, 2014 15:59:34 GMT 1
every club is run on business models. you cant do it any other way. most are spending money that the club does not make back in ticket sales or merchandising or outside revenue. we are talking about keeping afloat here people, not making piles of cash for board members/owners.
It then comes down to sales of playing staff and making up some of the shortfall. Why would the club not prioritise supporters who pay money up front(not on a promise of attending a few games, home or away), you would have to be daft to do otherwise.
I go to most away games, life permitting and am a season ticket holder x5 and have 5 b&w memberships. We also attend every home game x5.
I am not alone in this and the good majority of fans who have paid in to season cards and foundations are similar to us.
Its no longer 'our club' , only in our head anyway, its a business and will stand or fall on the financial support of its supporters not on how many games they attend away from home, or even at home for that matter. Dean Hoyle cannot run this club on the 'noise' made by the supporters or how many 'loyal away fans' we get, we have smallish crowds and any extra revenue, however its funded is more important than a few away supporters being able to get tickets for the one or two more 'popular' away days.
sorry, but its financial sense.
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Post by teddytheterrier on Dec 9, 2014 16:01:42 GMT 1
Gonna be a complete sell out apparently! Can't wait!
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