Deleted
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Post by Deleted on Jul 23, 2015 10:47:47 GMT 1
When are they just going to devise a system where you can show the person on the turnstile a PDF on your smartphone to scan? Who owns printers these days at home? I don't really understand why we can't do that already. I've scanned the bar code from my phone screen with another phone and it works perfectly well, so WHY won't they accept that at the turnstile? Could be wrong but Im sure that I spoke to someones last season who had done this.
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rocky
Andy Booth Terrier
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Post by rocky on Jul 23, 2015 11:21:53 GMT 1
Hi mate, you wanna go to Town to watch the football? How much is it mate? Not sure today, around £20. Ok, sounds like a good day out. Ah, but it wi cost you £1.50 to collect your ticket. No chance then mate, fuck off. But the thing is it isn't just £20 is it to start with. That's my problem, it all adds up. Just booking a ticket for Weds away will probably be over £40 before I add beer, travel, food etc. So for a couple of away games cumulatively it gets expensive and I'm going to have to start being selective. I know it's not all Town's fault but they are contributing to my match day costs increasing. I just don't get comments like this. Sounds like you have a few beers on away days (as I do), so what difference does £1.50 make to the overall cost? If you go away on the train for example (even modest distances), the costs of tickets, travel, food & beer is usually the biggest part of £100. Are you seriously suggesting you wouldn't go on a away trip where you knew you were going to spend £100, just because you find out it would cost another £1.50? It's about the cost of half a pint! People are talking about principles (I know you haven't used that word), but all Town are doing is falling into line with virtually every other business that sells tickets. To me, this is a complete non event. It's as if some fans are programmed to criticise everything the club do, just for the sake of it.
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DannyG
David Wagner Terrier
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Post by DannyG on Jul 23, 2015 11:27:19 GMT 1
It's as if some fans are programmed to criticise everything the club do, just for the sake of it. There has to be a middle ground between that and some fans just accepting everything the club do because 'everybody else does it' or 'what difference does an extra £1.50 make'?
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Post by bridgeterrier on Jul 23, 2015 12:06:10 GMT 1
I don't mind paying a booking fee per transaction, but paying per ticket is is a rip off.
Town should follow certain statements in the Club charter
• Value - It will provide value for money ...in other words buying 3 tickets and getting 3 booking fees isn't value
• Embrace new business, youth and fresh thinking....just because everybody else does it doesn't make it right. Lead the way and scrap booking fees per ticket. Buying more than 1 ticket means you effectively are being charged a second or third time for nothing.
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Deleted
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Post by Deleted on Jul 23, 2015 13:06:33 GMT 1
Can we get a definite answer here? If I print out my ticket at home then does the fee apply?
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Post by fredcarno1 on Jul 23, 2015 13:38:17 GMT 1
I would hazard a guess that someone in the ticket office takes no more than a couple of minutes to process a ticket application, so probably £45 pounds an hour if they were doing nothing else. Sure they won't be paying that for staff costs. It's basically an indefensible charge.
I appreciate those saying its only £1.50 but year on year we've seen what these 'only a couple of quid' rises do to ticket prices over time. A ticket for the Kilner is now 400% more expensive than when we moved into the stadium I'm sure there aren't many of us that have seen that kind of rise on our incomes ! I don't know how people with kids on an average income justify the expense to be honest, I can only admire their commitment to the club.
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Post by teddytheterrier on Jul 23, 2015 13:51:43 GMT 1
That's piss poor that!
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Post by detox on Jul 23, 2015 13:52:28 GMT 1
I would hazard a guess that someone in the ticket office takes no more than a couple of minutes to process a ticket application, so probably £45 pounds an hour if they were doing nothing else. Sure they won't be paying that for staff costs. It's basically an indefensible charge. I appreciate those saying its only £1.50 but year on year we've seen what these 'only a couple of quid' rises do to ticket prices over time. A ticket for the Kilner is now 400% more expensive than when we moved into the stadium I'm sure there aren't many of us that have seen that kind of rise on our incomes ! I don't know how people with kids on an average income justify the expense to be honest, I can only admire their commitment to the club. I'm kind of with you on this...another quid here, add £3 for paying at the gate on the day of the match and so on...but, the club is losing money and here we all are clamouring for big signings...(me too). As much as I dislike having to fork out more money, this is my home town club and I'm being asked to help keep it afloat, as we all are. Small price increases like this (which are avoidable) will continue while players wages continue to spiral out of control..and that's really the problem. Dean is forking out £m's because it's his home town club too..so I guess I feel a bit guilty whinging about having to pay a bit more every year even though my income isn't increasing at the same rate as the prices are. In the end I will miss a few more games than I usually do, unless we suddenly decide to take this league by storm in which case I'll sacrifice something else to go and watch Town... such is my fickleness..
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Post by Boothys Knees on Jul 23, 2015 13:53:33 GMT 1
If you get a Take 10 you get the option of getting a card (like the season cards) FOC and you can simply add a game to the card and then take this to the gate to gain access so no booking fee is charged - same goes for printing tickets online Have you actually tried this because I did last season, got to the gate and it didn't work and so I had to go to the ticket office and get them to print a ticket out. Not personally as I have an SC but it worked for my mate who did it every time.
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Post by Boothys Knees on Jul 23, 2015 13:55:46 GMT 1
If you get a Take 10 you get the option of getting a card (like the season cards) FOC and you can simply add a game to the card and then take this to the gate to gain access so no booking fee is charged - same goes for printing tickets online How do actually add a game to a card ? do you phone the ticket office or do it online ? The idea of having a card is good. Ideally I would like all 10 games on the card and simply turn up when I want to..i'd be interested in paying for it over 5 or 6 months interest free too.... My mates were able to add them online or by phone. A credit system like you mention would be good but hard to implement I imagine given the love of categorising games.
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Post by detox on Jul 23, 2015 14:03:51 GMT 1
How do actually add a game to a card ? do you phone the ticket office or do it online ? The idea of having a card is good. Ideally I would like all 10 games on the card and simply turn up when I want to..i'd be interested in paying for it over 5 or 6 months interest free too.... My mates were able to add them online or by phone. A credit system like you mention would be good but hard to implement I imagine given the love of categorising games. That's the only flaw for me...town manage to 'average out' match categories for a full SC, so why can't they do that with a take10 ? most games will be category B anyway, won't they ? If they did that then you could just buy 10 games and swipe your card when you like...
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DannyG
David Wagner Terrier
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Post by DannyG on Jul 23, 2015 16:23:39 GMT 1
I don't mind paying a booking fee per transaction, but paying per ticket is is a rip off. Town should follow certain statements in the Club charter • Value - It will provide value for money ...in other words buying 3 tickets and getting 3 booking fees isn't value • Embrace new business, youth and fresh thinking....just because everybody else does it doesn't make it right. Lead the way and scrap booking fees per ticket. Buying more than 1 ticket means you effectively are being charged a second or third time for nothing.
Even more blatant, under 'Ticketing' -
Huddersfield Town will use all reasonable endeavours to give the earliest possible notice of any changes to its ticketing policy and the reasons for such changes
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Deleted
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Post by Deleted on Jul 23, 2015 16:25:19 GMT 1
Just bought 7 adult tickets for Hull away to be delivered and it's cost £189 for the tickets and £11 in charges.
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Deleted
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Post by Deleted on Jul 23, 2015 17:03:52 GMT 1
Just bought 7 adult tickets for Hull away to be delivered and it's cost £189 for the tickets and £11 in charges. Disgusting that. Like Danny said Town are breaking their own bloody charter weeks after releasing the updated version. Folk are finding out about this charge when they buy the tickets. That ain't giving any warning, it's not very open and honest either. All these little things niggle at the fringe fans and it's bloody stupid and unnecessary. Be bloody honest and explain. Simple.
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Post by Frankiesleftpeg on Jul 23, 2015 17:08:13 GMT 1
Just bought 7 adult tickets for Hull away to be delivered and it's cost £189 for the tickets and £11 in charges. That's outrageous! If the seven of you were to go to the ticket office and buy them individually (with no booking fee), how much time would that take them to process as opposed to tearing off a strip of tickets and putting them in an envelope? At a time of falling attendances I find it baffling as to why they are doing their best to piss off fans, what with this and the £3 increase if you pay on the gate.
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Deleted
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Post by Deleted on Jul 23, 2015 17:12:28 GMT 1
Just bought 7 adult tickets for Hull away to be delivered and it's cost £189 for the tickets and £11 in charges. Disgusting that. Like Danny said Town are breaking their own bloody charter weeks after releasing the updated version. Folk are finding out about this charge when they buy the tickets. That ain't giving any warning, it's not very open and honest either. All these little things niggle at the fringe fans and it's bloody stupid and unnecessary. Be bloody honest and explain. Simple. Just bought 7 adult tickets for Hull away to be delivered and it's cost £189 for the tickets and £11 in charges. That's outrageous! If the seven of you were to go to the ticket office and buy them individually (with no booking fee), how much time would that take them to process as opposed to tearing off a strip of tickets and putting them in an envelope? At a time of falling attendances I find it baffling as to why they are doing their best to piss off fans, what with this and the £3 increase if you pay on the gate. Can't disagree with what both of you have said. The office staff said many fans have complained. I've emailed clibbens. See what's said....
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Deleted
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Post by Deleted on Jul 23, 2015 17:15:32 GMT 1
It's as if some fans are programmed to criticise everything the club do, just for the sake of it. There has to be a middle ground between that and some fans just accepting everything the club do because 'everybody else does it' or 'what difference does an extra £1.50 make'? Why do the club make such a rod for their own back? Releasing a charter that most folk fell asleep trying to get through then getting caught out within a fortnight. Don't pretend to be any different to anyone else, any better or any higher then contradict yourself in no time at all. Words on a website are cheap and it would seem complete lies where Town are concerned.
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Post by Barbieterrier on Jul 23, 2015 17:21:31 GMT 1
Just bought 7 adult tickets for Hull away to be delivered and it's cost £189 for the tickets and £11 in charges. That's outrageous. Doing the job I do too I'd be also intrigued if someone somewhere decided to take on the club with the approach of justifiable charges for things like this? Certainly would be worth looking into as £11 administration costs is excessive. How much of it is in post Ben?
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Deleted
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Post by Deleted on Jul 23, 2015 17:22:59 GMT 1
Just bought 7 adult tickets for Hull away to be delivered and it's cost £189 for the tickets and £11 in charges. That's outrageous. Doing the job I do too I'd be also intrigued if someone somewhere decided to take on the club with the approach of justifiable charges for things like this? Certainly would be worth looking into as £11 administration costs is excessive. How much of it is in post Ben? I think it's a £1. Could be wrong.
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Post by Zopa64 on Jul 23, 2015 17:28:34 GMT 1
That's outrageous. Doing the job I do too I'd be also intrigued if someone somewhere decided to take on the club with the approach of justifiable charges for things like this? Certainly would be worth looking into as £11 administration costs is excessive. How much of it is in post Ben? I think it's a £1. Could be wrong. 50p postage.
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Post by Barbieterrier on Jul 23, 2015 17:29:04 GMT 1
That's outrageous. Doing the job I do too I'd be also intrigued if someone somewhere decided to take on the club with the approach of justifiable charges for things like this? Certainly would be worth looking into as £11 administration costs is excessive. How much of it is in post Ben? I think it's a £1. Could be wrong. Literally only a quid of it is postage? It's worth looking at. I do it for a living complaining to companies about justifiable charges especially admin charges. In nearly all cases I get people their money back. It's certainly worth having a look at if this is how the club is going to charge folk going forward. May make them have to look at it again and probably other clubs too if other clubs do it. They can't just charge what they want when they want. It does have to be justifiable that that's the cost of the administration of the tickets and the club will need to prove that if someone has enough about them to say 'hang on this isn't right'
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Deleted
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Post by Deleted on Jul 23, 2015 17:48:49 GMT 1
I think it's a £1. Could be wrong. Literally only a quid of it is postage? It's worth looking at. I do it for a living complaining to companies about justifiable charges especially admin charges. In nearly all cases I get people their money back. It's certainly worth having a look at if this is how the club is going to charge folk going forward. May make them have to look at it again and probably other clubs too if other clubs do it. They can't just charge what they want when they want. It does have to be justifiable that that's the cost of the administration of the tickets and the club will need to prove that if someone has enough about them to say 'hang on this isn't right' I think the weight of complaints the ticket office have had could change the clubs mind
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Post by Barbieterrier on Jul 23, 2015 17:53:56 GMT 1
Literally only a quid of it is postage? It's worth looking at. I do it for a living complaining to companies about justifiable charges especially admin charges. In nearly all cases I get people their money back. It's certainly worth having a look at if this is how the club is going to charge folk going forward. May make them have to look at it again and probably other clubs too if other clubs do it. They can't just charge what they want when they want. It does have to be justifiable that that's the cost of the administration of the tickets and the club will need to prove that if someone has enough about them to say 'hang on this isn't right' I think the weight of complaints the ticket office have had could change the clubs mind Will see but I know in all certainty if looked at properly it would make a storm. How else did smug Martin Lewis make a name for himself? Unjustifiable charges for overdrafts and then onto ppi. Same principle.
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Post by gingerc on Jul 23, 2015 18:37:48 GMT 1
But the thing is it isn't just £20 is it to start with. That's my problem, it all adds up. Just booking a ticket for Weds away will probably be over £40 before I add beer, travel, food etc. So for a couple of away games cumulatively it gets expensive and I'm going to have to start being selective. I know it's not all Town's fault but they are contributing to my match day costs increasing. I just don't get comments like this. Sounds like you have a few beers on away days (as I do), so what difference does £1.50 make to the overall cost? If you go away on the train for example (even modest distances), the costs of tickets, travel, food & beer is usually the biggest part of £100. Are you seriously suggesting you wouldn't go on a away trip where you knew you were going to spend £100, just because you find out it would cost another £1.50? It's about the cost of half a pint! People are talking about principles (I know you haven't used that word), but all Town are doing is falling into line with virtually every other business that sells tickets. To me, this is a complete non event. It's as if some fans are programmed to criticise everything the club do, just for the sake of it. I'm not saying I wouldn't go because of the £1.50 increase only. It's that there are a lot of increases across the board with away clubs I tend to go to hiking their prices this year as well e.g. the Weds one could be a 25% increase on last year. So with all the increased costs it gets harder to justify going to as many games as I'd like. The £1.50 is just part of the picture not the straw that breaks the camel's back. If it were simply about cost I could go and watch Newcastle locally for less per match day (adding all the usual costs in) but I'm a Town and want to watch Town. I just can't afford to do it as often as I'd like these days. Who wouldn't be disappointed at that?...
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Post by Is It Eidur Gudjohnsen on Jul 23, 2015 19:24:01 GMT 1
If you get a Take 10 you get the option of getting a card (like the season cards) FOC and you can simply add a game to the card and then take this to the gate to gain access so no booking fee is charged - same goes for printing tickets online How do actually add a game to a card ? do you phone the ticket office or do it online ? The idea of having a card is good. Ideally I would like all 10 games on the card and simply turn up when I want to..i'd be interested in paying for it over 5 or 6 months interest free too.... If it's like last season you have an online account with your Take 10 card linked and after you select your seat and pay for it there is a drop down box on how you get your ticket and "add to card" was the last option. I used it loads last season with no problems at all
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Post by Pozza on Jul 23, 2015 19:37:28 GMT 1
I don't really understand why we can't do that already. I've scanned the bar code from my phone screen with another phone and it works perfectly well, so WHY won't they accept that at the turnstile? Could be wrong but Im sure that I spoke to someones last season who had done this. You can deffo do that. I even suggested the club advertise it as it save fans printing tickets off. Just show the e-mail on your phone and they can scan the barcode on that.
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Post by Pozza on Jul 23, 2015 19:39:51 GMT 1
I think booking fees are a disgrace too. Fair enough if it was per transaction, but per ticket is taking the piss.
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Post by JollyGreenGiant on Jul 23, 2015 20:56:42 GMT 1
They could save costs on turnstile operators. Why do we need people to scan the ST cards when many clubs just have a card reader at the turnstile and maybe one person supervising across 5/6 turnstiles. What is the point of having a card that is scanned with a hand held machine, individually
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Deleted
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Post by Deleted on Jul 23, 2015 21:52:56 GMT 1
Doesn't feel as though booking fees (how they have been implemented) fall under the charter set out buy the club. Was it officially announced or just quietly added on in the ticket office?
What can we do?
Stay away. Going to watch Town is a choice. But expect a reduced playing budget. Decreased attendances is the only way to encourage the club to offer cheaper match day tickets.
In todays world, purchasing power is our one true remaining voice.
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Deleted
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Post by Deleted on Jul 24, 2015 0:44:25 GMT 1
A point of interest for all those not keen on the booking fee etc. I just booked Hull away and it is admistered by Ticketmaster so obviously town have to pay for their services as well as post the tickets.
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