|
Post by Nickhudds.UTT on Apr 26, 2015 9:54:07 GMT 1
They ran out of Balti pies at before 2:45 at one of the kiosks, you'd think with a crowd of 17000 turning up they may have ordered a bit more stock in That's too easy mate God knows how they coped yesterday, it's bad enough when only 12 k crowds, why don't we try to run it like some of the other clubs
|
|
|
Post by claytonwestblue on Apr 26, 2015 11:44:37 GMT 1
Revell ward lower 2.45 only had some steak pies and they had the cheek to charge £3.50 for them I had a real argument with the staff as the pies are advertised on the menus board for £3 each and as such should be sold at the advertised price TIME this catering got sorted
|
|
|
Post by Porrohman on Apr 26, 2015 13:24:23 GMT 1
A bloke text RL after the game to say he'd gone for a pie and there were none left, apparently the ref had got there before him.
Sent from my SM-G900F using proboards
|
|
|
Post by andrewt on May 1, 2015 8:04:33 GMT 1
I take my own food I never buy anything a JSS I think food is too expensive at the Stadium.
|
|
|
Post by scoffsablue on May 20, 2015 17:27:04 GMT 1
Some significant developments will be made in catering before the start of the new season, can you please put your bullet point suggestions on this thread which will then be received in time for Sodexo to act on....We all know what's wrong so just detail what you would like to see i've been assured that all reasonable suggestions will be considered.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on May 21, 2015 1:29:47 GMT 1
Some significant developments will be made in catering before the start of the new season, can you please put your bullet point suggestions on this thread which will then be received in time for Sodexo to act on....We all know what's wrong so just detail what you would like to see i've been assured that all reasonable suggestions will be considered. My suggestion is to remove bollocks from the menu. We have repeatedly had this assurance that suggestions and issues will be taken on board, and seen repeated failure to deliver significant change. They have, frankly, lost all respect with regards to catering and it seems utterly pointless to proceed as suggested. They need to acknowledge that position collectively, forget asking customers for soundbites that they can tick off / ignore / whatever, and just concentrate on delivering the rather simple service that we as customers expect. Good value, good choice, efficient delivery, excellent service, that makes you want to come back. If they need to ask for suggestions, then its plainly obvious that they shouldnt be charged with owning this service within the stadium, given how blindlingky simple it is to give football supporters what they need. How do Hudds Town go about REMOVING and replacing this supplier at the earliest opportunity should be the question at this stage, and what can we do to accelerate that?
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on May 21, 2015 7:53:35 GMT 1
Some significant developments will be made in catering before the start of the new season, can you please put your bullet point suggestions on this thread which will then be received in time for Sodexo to act on....We all know what's wrong so just detail what you would like to see i've been assured that all reasonable suggestions will be considered. My suggestion is to remove bollocks from the menu. We have repeatedly had this assurance that suggestions and issues will be taken on board, and seen repeated failure to deliver significant change. They have, frankly, lost all respect with regards to catering and it seems utterly pointless to proceed as suggested. They need to acknowledge that position collectively, forget asking customers for soundbites that they can tick off / ignore / whatever, and just concentrate on delivering the rather simple service that we as customers expect. Good value, good choice, efficient delivery, excellent service, that makes you want to come back. If they need to ask for suggestions, then its plainly obvious that they shouldnt be charged with owning this service within the stadium, given how blindlingky simple it is to give football supporters what they need. How do Hudds Town go about REMOVING and replacing this supplier at the earliest opportunity should be the question at this stage, and what can we do to accelerate that? Come on. I've seen improvements in the FM lower, and there have been other comments from elsewhere that suggest there have been improvements in both quality and service, albeit marginal at times. Like pretty much everything to do with the club, unless there's a huge instantaneous improvement in areas that need addressing, it seems that it's not good enough for some.
|
|
|
Post by scoffsablue on May 21, 2015 7:58:36 GMT 1
Some significant developments will be made in catering before the start of the new season, can you please put your bullet point suggestions on this thread which will then be received in time for Sodexo to act on....We all know what's wrong so just detail what you would like to see i've been assured that all reasonable suggestions will be considered. My suggestion is to remove bollocks from the menu. We have repeatedly had this assurance that suggestions and issues will be taken on board, and seen repeated failure to deliver significant change. They have, frankly, lost all respect with regards to catering and it seems utterly pointless to proceed as suggested. They need to acknowledge that position collectively, forget asking customers for soundbites that they can tick off / ignore / whatever, and just concentrate on delivering the rather simple service that we as customers expect. Good value, good choice, efficient delivery, excellent service, that makes you want to come back. If they need to ask for suggestions, then its plainly obvious that they shouldnt be charged with owning this service within the stadium, given how blindlingky simple it is to give football supporters what they need. How do Hudds Town go about REMOVING and replacing this supplier at the earliest opportunity should be the question at this stage, and what can we do to accelerate that?It's not Hudds Town....It's KSDL....and that's the whole problem...we're stuck with a deal that we have no choice on but to continue to push for better and not give in....a less significant version of the shares issue but all the same important to some...FYI there are 5 years left on an initial 8 year contract....Now would you like chips with that ??
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on May 21, 2015 8:33:22 GMT 1
My suggestion is to remove bollocks from the menu. We have repeatedly had this assurance that suggestions and issues will be taken on board, and seen repeated failure to deliver significant change. They have, frankly, lost all respect with regards to catering and it seems utterly pointless to proceed as suggested. They need to acknowledge that position collectively, forget asking customers for soundbites that they can tick off / ignore / whatever, and just concentrate on delivering the rather simple service that we as customers expect. Good value, good choice, efficient delivery, excellent service, that makes you want to come back. If they need to ask for suggestions, then its plainly obvious that they shouldnt be charged with owning this service within the stadium, given how blindlingky simple it is to give football supporters what they need. How do Hudds Town go about REMOVING and replacing this supplier at the earliest opportunity should be the question at this stage, and what can we do to accelerate that?It's not Hudds Town....It's KSDL....and that's the whole problem...we're stuck with a deal that we have no choice on but to continue to push for better and not give in....a less significant version of the shares issue but all the same important to some...FYI there are 5 years left on an initial 8 year contract....Now would you like chips with that ??
Dean and Nigel (do people know that? He joined back end of last season) are both directors of KSDL, and Town own 40% of KSDL.
I'm afraid the "its KSDL we cant do anything about it" excuse no longer holds water. If so...what was the point of getting the shares back?
|
|
|
Post by scoffsablue on May 21, 2015 16:58:41 GMT 1
It's not Hudds Town....It's KSDL....and that's the whole problem...we're stuck with a deal that we have no choice on but to continue to push for better and not give in....a less significant version of the shares issue but all the same important to some...FYI there are 5 years left on an initial 8 year contract....Now would you like chips with that ??
Dean and Nigel (do people know that? He joined back end of last season) are both directors of KSDL, and Town own 40% of KSDL.
I'm afraid the "its KSDL we cant do anything about it" excuse no longer holds water. If so...what was the point of getting the shares back?
Yes we own 40%....But at 60% the majority vote wins.....And what price to all buying yourself out of the remaining 5 years contract £££££££...When the 60% don't give a flying fcuk about the catering.
|
|
|
Post by royrace on May 26, 2015 13:07:36 GMT 1
Some significant developments will be made in catering before the start of the new season, can you please put your bullet point suggestions on this thread which will then be received in time for Sodexo to act on....We all know what's wrong so just detail what you would like to see i've been assured that all reasonable suggestions will be considered. Erm hasnt everyone done that already?? This thread is ten pages long is it not and the useless ***** haven't even been arsed to log back on and read the comments! So now they want nice bullet pointed lists from everyone because presumably they cant be arsed to look through the previous posts?? What has happened to the clown who instigated this thread in the first place, did he just forget what he was meant to be doing?! TBH the serving staff seem to be a very good reflection of the management team.
|
|
|
Post by scoffsablue on May 26, 2015 14:33:58 GMT 1
Some significant developments will be made in catering before the start of the new season, can you please put your bullet point suggestions on this thread which will then be received in time for Sodexo to act on....We all know what's wrong so just detail what you would like to see i've been assured that all reasonable suggestions will be considered. Erm hasnt everyone done that already?? This thread is ten pages long is it not and the useless ***** haven't even been arsed to log back on and read the comments! So now they want nice bullet pointed lists from everyone because presumably they cant be arsed to look through the previous posts?? What has happened to the clown who instigated this thread in the first place, did he just forget what he was meant to be doing?! TBH the serving staff seem to be a very good reflection of the management team. That clown that you mention is Chris an admin on here who put the thread up on behalf of Sodexo...He's a great lad who you obviously don't know...What you think you know is that everyone has put their suggestions for improvements in catering on here already...It's the closed season and an ideal opportunity for Sodexo to get their act together for next season....If they do then great and if they don't then we know where we stand.....If you're gonna take the time to post then post your suggestions.....If you already have then get stuck in to them next season if you don't see any positive changes for the better...I know i will.
|
|
|
Post by royrace on May 26, 2015 15:08:21 GMT 1
Erm hasnt everyone done that already?? This thread is ten pages long is it not and the useless ***** haven't even been arsed to log back on and read the comments! So now they want nice bullet pointed lists from everyone because presumably they cant be arsed to look through the previous posts?? What has happened to the clown who instigated this thread in the first place, did he just forget what he was meant to be doing?! TBH the serving staff seem to be a very good reflection of the management team. That clown that you mention is Chris an admin on here who put the thread up on behalf of Sodexo...He's a great lad who you obviously don't know...What you think you know is that everyone has put their suggestions for improvements in catering on here already...It's the closed season and an ideal opportunity for Sodexo to get their act together for next season....If they do then great and if they don't then we know where we stand.....If you're gonna take the time to post then post your suggestions.....If you already have then get stuck in to them next season if you don't see any positive changes for the better...I know i will. Yes Im aware it was created by an admin on behalf of someone at Sodexo thats why I said 'the clown who instigated' not 'the clown who created the thread', obviously the fella creating the thread was trying to help, he's another who has wasted his time trying to help when ultimately Sodexo couldn't even be arsed reading the responses. I guess it might be worth other people contributing more to this thread although I'm sure its al been said already and the fact they didnt bother reading or responding to any of it last time suggests they wont again. Im not sure what they're expecting to see but we're talking fundamentals here such as people being able to serve a pint rather than any radical new products etc. The laughable pie deal they came up with on this thread just confirmed their arrogance and stupidity! I wasn't trying to have a pop at anyone on here in any way, just struggling to see the point of adding more of the same content for them to ignore.
|
|
|
Post by scoffsablue on May 27, 2015 9:53:31 GMT 1
That clown that you mention is Chris an admin on here who put the thread up on behalf of Sodexo...He's a great lad who you obviously don't know...What you think you know is that everyone has put their suggestions for improvements in catering on here already...It's the closed season and an ideal opportunity for Sodexo to get their act together for next season....If they do then great and if they don't then we know where we stand.....If you're gonna take the time to post then post your suggestions.....If you already have then get stuck in to them next season if you don't see any positive changes for the better...I know i will. Yes Im aware it was created by an admin on behalf of someone at Sodexo thats why I said 'the clown who instigated' not 'the clown who created the thread', obviously the fella creating the thread was trying to help, he's another who has wasted his time trying to help when ultimately Sodexo couldn't even be arsed reading the responses. I guess it might be worth other people contributing more to this thread although I'm sure its al been said already and the fact they didnt bother reading or responding to any of it last time suggests they wont again. Im not sure what they're expecting to see but we're talking fundamentals here such as people being able to serve a pint rather than any radical new products etc. The laughable pie deal they came up with on this thread just confirmed their arrogance and stupidity! I wasn't trying to have a pop at anyone on here in any way, just struggling to see the point of adding more of the same content for them to ignore. You're right in detailing that we have put the hard miles in with numerous suggestions and certain things in the catering have improved slightly but nowhere near enough....The fact that we've put all this information forward towards the end of the season leaves them with no excuses to make the significant improvements that we've all been asking for in the closed season. With that it would be ridiculous to take this thread off and give Sodexo the potential excuse they may need...."We intended to address all the issues during closed season but couldn't find the suggestions"....I've no idea whether we'll get what we've been asking for but while this thread is sat here doing no harm what's the point in taking it down now?
|
|
|
Post by royrace on May 27, 2015 10:08:11 GMT 1
Wasn't suggesting taking it down, was just trying to say there's already enough for them to go at, would be nice if they came on and at least acknowledged the fact they had read it and thanked the admin for soliciting responses. I doubt they have read it though that's the issue, they have an account cos they used it to post their ridiculous pie deal, that was one of the best examples of a company failing to recognise its customers needs you'll ever see :-) would be interesting to see how long they have spent on this board, I'm guessing it's just about long enough to advertise their ground breaking new pie deal!
Sent from my GT-I9505 using proboards
|
|
|
Post by detox on May 27, 2015 10:22:15 GMT 1
I tend to agree that we've said it all already, and hopefully Chris passed this on to Sodexo who have noted everything said and have action plans in place to address the issues. Wasn't that the point of the thread ? Would be nice to have FEEDBACK. It's ok being communicative but at the moment it all seems one way. if Sodexo really were interested in what we said would they not have responded, via Chris, perhaps ?
In general terms I don't think the bar is set high enough when the catering contract is put together (and that maybe where the real problem is) because surely they should be aiming for 'real' quality,above and beyond what others provide...like set an example of best quality provision and service ? is it too much to ask, we just seem to aim for mediocrity and end up with something worse than that ...
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on May 27, 2015 10:31:03 GMT 1
I'll start with the sensible suggestions.
2 pint plastic glasses. Cheaper early bird prices up to 30 minutes before kick off. Kids value meals with smaller portions that include a drink. Cold pork pies priced realistically. Chips
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on May 27, 2015 10:53:41 GMT 1
Some significant developments will be made in catering before the start of the new season, can you please put your bullet point suggestions on this thread which will then be received in time for Sodexo to act on....We all know what's wrong so just detail what you would like to see i've been assured that all reasonable suggestions will be considered. Where specifically are you getting your communication and assurances from? From the excerpt below, it looks like a break down in communication. On the one hand, Sodexo not acknowledging feedback, and not attending Voice Panel as deemed not appropriate. But on the other hand, Sodexo are asking via KSDL, to ask the club how to increase sales?! --- VoicesPanel – Sodexo have not responded to the mystery shopping feedback sent into them – acknowledging receipt. Nothing has appeared on the catering thread on Down at the Mac. Requested the thread is put back on the ‘main DATM admin board. Requested that we have a mobile number to text for catering issues but nothing more has come regarding this. Nigel Clibbens – Sodexo were invited to this ATT Voices Panel and corresponded with the Club informing them that they believe that this (ATT VP) is not the correct forum for catering to be dealt with. KSDL has separately also asked the Club, after discussion with Sodexo, how the Club can support and work with Sodexo to help the sales of their products
|
|
|
Post by scoffsablue on May 27, 2015 19:54:01 GMT 1
Some significant developments will be made in catering before the start of the new season, can you please put your bullet point suggestions on this thread which will then be received in time for Sodexo to act on....We all know what's wrong so just detail what you would like to see i've been assured that all reasonable suggestions will be considered. Where specifically are you getting your communication and assurances from? From the excerpt below, it looks like a break down in communication. On the one hand, Sodexo not acknowledging feedback, and not attending Voice Panel as deemed not appropriate. But on the other hand, Sodexo are asking via KSDL, to ask the club how to increase sales?! --- VoicesPanel – Sodexo have not responded to the mystery shopping feedback sent into them – acknowledging receipt. Nothing has appeared on the catering thread on Down at the Mac. Requested the thread is put back on the ‘main DATM admin board. Requested that we have a mobile number to text for catering issues but nothing more has come regarding this. Nigel Clibbens – Sodexo were invited to this ATT Voices Panel and corresponded with the Club informing them that they believe that this (ATT VP) is not the correct forum for catering to be dealt with. KSDL has separately also asked the Club, after discussion with Sodexo, how the Club can support and work with Sodexo to help the sales of their products I'm on the ATT and have had the direct meetings with Sodexo....I'm not happy with their responses but i'm not giving in...If the improvements aren't in place by the beginning of the season after all the hard work we've put in then i'll fcuk it off....But for now we have to see it through.
|
|
|
Post by detox on May 27, 2015 20:10:09 GMT 1
we just need some fit birds, then we won't be too bothered about flat beer and rancid pies...
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on May 27, 2015 22:02:46 GMT 1
Where specifically are you getting your communication and assurances from? From the excerpt below, it looks like a break down in communication. On the one hand, Sodexo not acknowledging feedback, and not attending Voice Panel as deemed not appropriate. But on the other hand, Sodexo are asking via KSDL, to ask the club how to increase sales?! --- VoicesPanel – Sodexo have not responded to the mystery shopping feedback sent into them – acknowledging receipt. Nothing has appeared on the catering thread on Down at the Mac. Requested the thread is put back on the ‘main DATM admin board. Requested that we have a mobile number to text for catering issues but nothing more has come regarding this. Nigel Clibbens – Sodexo were invited to this ATT Voices Panel and corresponded with the Club informing them that they believe that this (ATT VP) is not the correct forum for catering to be dealt with. KSDL has separately also asked the Club, after discussion with Sodexo, how the Club can support and work with Sodexo to help the sales of their products I'm on the ATT and have had the direct meetings with Sodexo....I'm not happy with their responses but i'm not giving in...If the improvements aren't in place by the beginning of the season after all the hard work we've put in then i'll fcuk it off....But for now we have to see it through.
There will be no significant measurable improvements made by the start of the season.
Theyre not interested. Theyve got the contract which gets them the catering for the high margin, pliant customer, events that happen at the stadium a few times each week.
Football and rugby matches are just a high volume, ignorant customer, no need to invest here they just want pies and pint exercise that is an irritant to the main business that they want to develop. They supply prisons and schools and I'd guess they measure football matches in a similar light.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on May 27, 2015 22:05:36 GMT 1
I'm on the ATT and have had the direct meetings with Sodexo....I'm not happy with their responses but i'm not giving in...If the improvements aren't in place by the beginning of the season after all the hard work we've put in then i'll fcuk it off....But for now we have to see it through.
There will be no significant measurable improvements made by the start of the season.
Theyre not interested. Theyve got the contract which gets them the catering for the high margin, pliant customer, events that happen at the stadium a few times each week.
Football and rugby matches are just a high volume, ignorant customer, no need to invest here they just want pies and pint exercise that is an irritant to the main business that they want to develop. They supply prisons and schools and I'd guess they measure football matches in a similar light.
I just resent that they've run out of eye wateringly high margin pies, pop and crisps by the time 45 minutes comes up. I'd be delighted to be fleeced, but they won't allow me to be.
|
|
|
Post by scoffsablue on May 28, 2015 9:49:48 GMT 1
If they haven't sorted things for the start of the upcoming season which is more than enough time then you are left with no option to vote with your feet...Who knows maybe then the remaining years of the contract would be reviewed based upon performance related sales issues.
|
|
|
Post by royrace on May 28, 2015 13:16:55 GMT 1
It's quite staggering they can still turn a profit despite being as bad as they are, that tells me KSDL probably had their pants pulled down when negotiating the deal, not unsurprising for an organisation being run by the local council, we're probably paying them. I don't understand how the deal works but it seems Town have been able to allow other concessions in now and again. The obvious way to improve things would just be to get mobile concessions in who are capable of serving people decent food at a decent price in a professional manner, there's plenty around who'd give their right arm for regular access to a crowd of hungry, thirsty people with cash to spend.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jun 4, 2015 13:01:23 GMT 1
I'm currently writing something on this that should answer a lot of the questions above.
|
|
|
Post by goodshot (FGS) on Jun 26, 2015 15:06:12 GMT 1
How about a kebab outlet?
...also rooburgers and sushi
|
|
|
Post by Terrier Ramone on Jun 28, 2015 13:05:06 GMT 1
I'm currently writing something on this that should answer a lot of the questions above. Should we take it from your lack of follow up to date that you are still queuing at the stadium doing some research?
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jun 29, 2015 14:09:03 GMT 1
I'm currently writing something on this that should answer a lot of the questions above. Should we take it from your lack of follow up to date that you are still queuing at the stadium doing some research? Fnd works for Sodexho?!
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jul 5, 2015 11:44:52 GMT 1
Should we take it from your lack of follow up to date that you are still queuing at the stadium doing some research? Fnd works for Sodexho?! No of course not! But I have very fortunately been give the inside track on a lot of the issues described above (in the wider content of HTAFC as a business) and have put together a hopefully fairly interesting couple of blogs on the issue, which are just being finalised.
|
|
|
Post by Polish Hippy on Jul 29, 2015 4:38:03 GMT 1
If only there was a decent fans organisation that would lead the call for the fans to boycott the catering outlets until such a time as the franchise holder too notice of its customers
|
|