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Post by Christ in Shades (art) on Apr 19, 2014 18:34:14 GMT 1
Seriously mate you need to read and read what is written properly, how is that good news? Wilson says if players 'like Chris Wood came available we would be interested but so would half the division and the chances of him come here are remote', how is that good news? He also said we tried to sign a ball playing centre in January who joined a club in our division but higher up the league, again, another quality player turning us down, jesus, you say I'm a joke, at least I can read and understand our mother tongue properly. This may come as a bit of a shock to you Arty, but there are quite a few clubs in this division that have more of a financial clout than Town. We are not going to get every player that we would like. Never said there weren't mate, just think the club are giving out mixed messages they said they wanted to sign '3 quality players' and Wilson also confirmed anyone who signs in the summer will be 'straight in for first team duty' and then we here that the current run has 'affected season ticket sales', I mean all this points to us us not being able to attract the quality players we need and another long long grind next season.
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Post by Grandfather Berty of Cleck on Apr 19, 2014 19:00:53 GMT 1
This may come as a bit of a shock to you Arty, but there are quite a few clubs in this division that have more of a financial clout than Town. We are not going to get every player that we would like. Never said there weren't mate, just think the club are giving out mixed messages they said they wanted to sign '3 quality players' and Wilson also confirmed anyone who signs in the summer will be 'straight in for first team duty' and then we here that the current run has 'affected season ticket sales', I mean all this points to us us not being able to attract the quality players we need and another long long grind next season. Any loss of revenue from season ticket sales will affect us before the start of the 2015/16 season. I believe that two of the 3 players targeted for the summer, have already agreed to sign for us, as long as we don't get relegated.
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Post by Christ in Shades (art) on Apr 19, 2014 19:06:51 GMT 1
Never said there weren't mate, just think the club are giving out mixed messages they said they wanted to sign '3 quality players' and Wilson also confirmed anyone who signs in the summer will be 'straight in for first team duty' and then we here that the current run has 'affected season ticket sales', I mean all this points to us us not being able to attract the quality players we need and another long long grind next season. Any loss of revenue from season ticket sales will affect us before the start of the 2015/16 season. I believe that two of the 3 players targeted for the summer, have already agreed to sign for us, as long as we don't get relegated.This is the first I've heard of this, are you sure? No one else has mentioned it on here.
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Post by Deleted on Apr 19, 2014 19:36:40 GMT 1
One thing not reported from what was said at the canalside is the fact that Nigel Clibbens who was present at the back of the room agreed that the recent run of form has had a dramatic effect on season ticket sales. Under FFP and our budgeting if this continues it will also have a big part to play in who and how many we can bring in. Lets hope that we get a good result on Monday and are safe as maybe those who have held back to see which division we are in next year, will buy in like many of us have already committed. This was the bit I omitted earlier.Given the negativity on here I didn't want the Samaritans to be over burdened on a bank holiday weekend.I would have posted it on Tuesday when Dignitas return to work.
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Post by Grandfather Berty of Cleck on Apr 19, 2014 20:15:09 GMT 1
Any loss of revenue from season ticket sales will affect us before the start of the 2015/16 season. I believe that two of the 3 players targeted for the summer, have already agreed to sign for us, as long as we don't get relegated.This is the first I've heard of this, are you sure? No one else has mentioned it on here. I'm not 100% sure, no. It was just something one of the board almost let slip when I was talking to them.
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Post by Deleted on Apr 19, 2014 20:17:10 GMT 1
This is the first I've heard of this, are you sure? No one else has mentioned it on here. I'm not 100% sure, no. It was just something one of the board almost let slip when I was talking to them. So they must be out of contract players
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Post by Zopa64 on Apr 19, 2014 20:45:40 GMT 1
Can anyone comment more on the Crooks illness? First we have heard of it and he was back on the bench on Friday.
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Post by dugnet on Apr 19, 2014 20:49:04 GMT 1
It makes me chuckle how people come on here spouting questions about the club is run but when there is an opportunity to quiz the powers that be very few show up and challenge the current situation.
A couple of points from yesterday.
The club has recognized the need to add to the 1st team, and players who will immediately challenge to be in the 11.
The manager has the final say on all players.
We need leaders on the park.
The current squad will be reviewed, some currently under contract may too be moved on...but this not easy
The academy/development is not the main pipeline to the 1st team, if we get 4-5 to breakthrough we'll do well.
The current run has had a major impact on season ticket sales.
The Wood question has been covered but my take is we have enquired and his wage demands are beyond our means. Ross was unequivocal in stating he wouldn't be coming.
There is some irritation that on "social media" some fans aren't recognising the strides made at the club (in general). It was pointed out that fans were very aware that strides had been made which made the apparent challenges with the 1st team all the more frustrating/puzzling.
Overall it was open and honest. I was encouraged that the weaknesses in the 1st team are acknowledged. The one thing that me and a couple of others concluded was that Robins is very much responsible for the current 1st team. Wilson did not answer for Robins at all and I got the impression he's been told to sort out the current issues. It was also stated if we went down our budgets are known and all players have revised contracts.
It made me think that the close season could be very interesting. I wouldn't be 100% certain Robins is secure.
Overall it was very open and
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Post by Christ in Shades (art) on Apr 19, 2014 20:57:55 GMT 1
It makes me chuckle how people come on here spouting questions about the club is run but when there is an opportunity to quiz the powers that be very few show up and challenge the current situation. A couple of points from yesterday. The club has recognized the need to add to the 1st team, and players who will immediately challenge to be in the 11. The manager has the final say on all players. We need leaders on the park. The current squad will be reviewed, some currently under contract may too be moved on...but this not easy The academy/development is not the main pipeline to the 1st team, if we get 4-5 to breakthrough we'll do well. The current run has had a major impact on season ticket sales. The Wood question has been covered but my take is we have enquired and his wage demands are beyond our means. Ross was unequivocal in stating he wouldn't be coming. There is some irritation that on "social media" some fans aren't recognising the strides made at the club (in general). It was pointed out that fans were very aware that strides had been made which made the apparent challenges with the 1st team all the more frustrating/puzzling.
Overall it was open and honest. I was encouraged that the weaknesses in the 1st team are acknowledged. The one thing that me and a couple of others concluded was that Robins is very much responsible for the current 1st team. Wilson did not answer for Robins at all and I got the impression he's been told to sort out the current issues. It was also stated if we went down our budgets are known and all players have revised contracts. It made me think that the close season could be very interesting. I wouldn't be 100% certain Robins is secure. Overall it was very open and When will the club learn, most fans don't care what happens off the pitch they are only interested in the 1st team, rightly or wrongly. What do they mean by that anyway?
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Post by 3Pipe on Apr 19, 2014 21:05:22 GMT 1
It makes me chuckle how people come on here spouting questions about the club is run but when there is an opportunity to quiz the powers that be very few show up and challenge the current situation. A couple of points from yesterday. The club has recognized the need to add to the 1st team, and players who will immediately challenge to be in the 11. The manager has the final say on all players. We need leaders on the park. The current squad will be reviewed, some currently under contract may too be moved on...but this not easy The academy/development is not the main pipeline to the 1st team, if we get 4-5 to breakthrough we'll do well. The current run has had a major impact on season ticket sales. The Wood question has been covered but my take is we have enquired and his wage demands are beyond our means. Ross was unequivocal in stating he wouldn't be coming. There is some irritation that on "social media" some fans aren't recognising the strides made at the club (in general). It was pointed out that fans were very aware that strides had been made which made the apparent challenges with the 1st team all the more frustrating/puzzling. Overall it was open and honest. I was encouraged that the weaknesses in the 1st team are acknowledged. The one thing that me and a couple of others concluded was that Robins is very much responsible for the current 1st team. Wilson did not answer for Robins at all and I got the impression he's been told to sort out the current issues. It was also stated if we went down our budgets are known and all players have revised contracts. It made me think that the close season could be very interesting. I wouldn't be 100% certain Robins is secure. Overall it was very open and Blankety Blank?
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Post by Grandfather Berty of Cleck on Apr 19, 2014 21:18:30 GMT 1
I'm not 100% sure, no. It was just something one of the board almost let slip when I was talking to them. So they must be out of contract players That is probably correct, but I don't know who they are.
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Post by Deleted on Apr 19, 2014 21:22:23 GMT 1
Did anyone probe Wilson further on what the situation is with Lolley?
Why has he continued to be played in the under 21 fixtures when suffering from shin splints? Have they now found the solution/remedy? If he has impressed everyone so much, why is he yet to start a game? Because of the injury or because Robins is far too cautious with his approach to younger players?
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Post by Deleted on Apr 19, 2014 21:28:54 GMT 1
Did anyone probe Wilson further on what the situation is with Lolley? Why has he continued to be played in the under 21 fixtures when suffering from shin splints? Have they now found the solution/remedy? If he has impressed everyone so much, why is he yet to start again? Because of the injury or because Robins is far too cautious with his approach to younger players? This was my immediate "say what" moment too. Someone is talking rubbish about Lolley, he's clearly a great talent based on the small snippets we've seen, he seemingly is a great trainer, he's playing u21 so cant be injured, and is getting good press from within the club. If he doesnt play a part on Monday, 3 days and a long journey after a very sapping team effort against Brighton in warm conditions, then questions need answering.
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Post by Deleted on Apr 19, 2014 21:32:58 GMT 1
Overall it was open and honest. I was encouraged that the weaknesses in the 1st team are acknowledged. The one thing that me and a couple of others concluded was that Robins is very much responsible for the current 1st team. Wilson did not answer for Robins at all and I got the impression he's been told to sort out the current issues. It was also stated if we went down our budgets are known and all players have revised contracts. Sounds like they're setting him up ready to be hung out to dry on his own? I'm sure previously the story was Robins was a manager who would have the final say on transfers, but his job was to work with the squad made available to him, like a continental style coach.
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Post by dugnet on Apr 19, 2014 21:40:01 GMT 1
It makes me chuckle how people come on here spouting questions about the club is run but when there is an opportunity to quiz the powers that be very few show up and challenge the current situation. A couple of points from yesterday. The club has recognized the need to add to the 1st team, and players who will immediately challenge to be in the 11. The manager has the final say on all players. We need leaders on the park. The current squad will be reviewed, some currently under contract may too be moved on...but this not easy The academy/development is not the main pipeline to the 1st team, if we get 4-5 to breakthrough we'll do well. The current run has had a major impact on season ticket sales. The Wood question has been covered but my take is we have enquired and his wage demands are beyond our means. Ross was unequivocal in stating he wouldn't be coming. There is some irritation that on "social media" some fans aren't recognising the strides made at the club (in general). It was pointed out that fans were very aware that strides had been made which made the apparent challenges with the 1st team all the more frustrating/puzzling.
Overall it was open and honest. I was encouraged that the weaknesses in the 1st team are acknowledged. The one thing that me and a couple of others concluded was that Robins is very much responsible for the current 1st team. Wilson did not answer for Robins at all and I got the impression he's been told to sort out the current issues. It was also stated if we went down our budgets are known and all players have revised contracts. It made me think that the close season could be very interesting. I wouldn't be 100% certain Robins is secure. Overall it was very open and When will the club learn, most fans don't care what happens off the pitch they are only interested in the 1st team, rightly or wrongly. What do they mean by that anyway? I genuinely take your point and you are essentially right but I think it needs to be looked at from the other side. Memories are short and we need to consider how far the club has come in the last 5 years. We shouldnt under estimate the value of having our stadium share back and what Canalside gives the club. We are now far more attractive to investors than ever we were. That said it's now time to decide where we want to be as a football team. We have to recognize that we do have a budget and have to work within it. It's how we maximize our success on the field, let's be honest success on the pitch is the thing that brings the real self sustaining revenues. Now that we have our infrastructure the 1st must be the priority. We are still in a good position, do we have the right manager...? Three months ago I would have said yes...now I am far from sure.
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Post by dugnet on Apr 19, 2014 21:44:08 GMT 1
Overall it was open and honest. I was encouraged that the weaknesses in the 1st team are acknowledged. The one thing that me and a couple of others concluded was that Robins is very much responsible for the current 1st team. Wilson did not answer for Robins at all and I got the impression he's been told to sort out the current issues. It was also stated if we went down our budgets are known and all players have revised contracts. Sounds like they're setting him up ready to be hung out to dry on his own? I'm sure previously the story was Robins was a manager who would have the final say on transfers, but his job was to work with the squad made available to him, like a continental style coach. Personally speaking I got the impression he was very much on his own. I took the view he needs to show his mettle now to win back favour. Me and my pals all thought the same, it doesn't mean we are right, but...
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Post by terrierpark on Apr 19, 2014 21:52:29 GMT 1
well fancy that then, who would have thought that crap form, poor tactics, poor management from both the manager and the board would affect season ticket sales. Like Hudds Terrier and i have said before, very very poor show from the club to have six out on loan and none in especially given our form.
However free transfers only cost a wage, i cant imagine it will be a silly wage either so what is the next Rhodes installment going to be spent on? The wage costs are likely to be trimmed back quite considerably with the shedding of the deadwood. The signings need to be quality this time. Having said that i have no faith in Robins to get it right anyway given his track record.
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Post by Giggity on Apr 19, 2014 22:52:16 GMT 1
One thing not reported from what was said at the canalside is the fact that Nigel Clibbens who was present at the back of the room agreed that the recent run of form has had a dramatic effect on season ticket sales. Under FFP and our budgeting if this continues it will also have a big part to play in who and how many we can bring in. Lets hope that we get a good result on Monday and are safe as maybe those who have held back to see which division we are in next year, will buy in like many of us have already committed. I mentioned this 5 or 6 weeks ago stating how our poor form will affect ticket sales, players wanting to sign for us etc. "Our form will pick up" "We're already safe" "It won't make a difference so long as we stay up" Idiots.
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Post by Deleted on Apr 19, 2014 23:17:06 GMT 1
If that's the case with season tickets then why has the advertising been so poor this year? I remember the slogan "you buy the ticket, I'll buy the players", that was an advertising dream.
It seems that the club have decided to cut back on advertising as the team certainly aren't doing it for them
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Post by Deleted on Apr 19, 2014 23:21:49 GMT 1
''You buy the tickets and we'll sign the players and send them out on loan.''
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Post by Deleted on Apr 20, 2014 1:22:38 GMT 1
If that's the case with season tickets then why has the advertising been so poor this year? I remember the slogan "you buy the ticket, I'll buy the players", that was an advertising dream. It seems that the club have decided to cut back on advertising as the team certainly aren't doing it for them Marketing of the Hudds Town brand has definitely taken a few steps backward over the last year or so. There was a time when Sean J was almost the public face of Town, but I cant remember when he last made some kind of official message for supporters. I think theres been a concerted effort to concentrate on developing the corporate side of the club, but you cant do that whilst neglecting the fans, because if the fans arent engaged, then the business interest is not going to be sustainable for very long. Get the fan engagement right and local business will jump on board of a brand thats worth being associated with. As things stand, Hudds Town is a club that does cycle rides, feeds kids and supports helicopters, all very worthy, but it fails on the most important job of engaging the actual fans of the football team. End of term report...must try harder, otherwise 2015-16 will see sub 10k fans, and thats only going to see the club going one way.
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Post by royrace on Apr 20, 2014 9:30:45 GMT 1
Sounds like they're setting him up ready to be hung out to dry on his own? I'm sure previously the story was Robins was a manager who would have the final say on transfers, but his job was to work with the squad made available to him, like a continental style coach. Personally speaking I got the impression he was very much on his own. I took the view he needs to show his mettle now to win back favour. Me and my pals all thought the same, it doesn't mean we are right, but... Lol, he's not daft isn't Ross, it's 'we' when we're doing well and 'him' when we're not. Doesn't surprise me. Sent from my GT-I9505 using proboards
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Post by Christ in Shades (art) on Apr 20, 2014 9:37:49 GMT 1
If that's the case with season tickets then why has the advertising been so poor this year? I remember the slogan "you buy the ticket, I'll buy the players", that was an advertising dream. It seems that the club have decided to cut back on advertising as the team certainly aren't doing it for them Marketing of the Hudds Town brand has definitely taken a few steps backward over the last year or so. There was a time when Sean J was almost the public face of Town, but I cant remember when he last made some kind of official message for supporters. I think theres been a concerted effort to concentrate on developing the corporate side of the club, but you cant do that whilst neglecting the fans, because if the fans arent engaged, then the business interest is not going to be sustainable for very long. Get the fan engagement right and local business will jump on board of a brand thats worth being associated with. As things stand, Hudds Town is a club that does cycle rides, feeds kids and supports helicopters, all very worthy, but it fails on the most important job of engaging the actual fans of the football team.End of term report...must try harder, otherwise 2015-16 will see sub 10k fans, and thats only going to see the club going one way. Think that is a fair and genuine reflection of the club at the minute.
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Post by Headless Chicken on Apr 20, 2014 10:17:21 GMT 1
If they performed any slick marketing campaign, it would only be met with cynicism or at best apathy anyway. I'm sure some incomprehensibly believe DH is pocketing the Rhodes cash or somehow expecting to make a profit from Canalside.
Having lost interest with poor football and results, exacerbated with the the awful atmosphere this creates, no 'promises' are going to make much difference.
Scrap most of the marketing budget and just use the money for improving the first eleven, or wait til after 2 or 3 decent signings when the awful vibe we have now has faded.
However, if I was DH I wouldn't be delving far into my own pockets anymore. I suspect most of the same people will moan no matter high we get, as they adjust their expectations and those who don't attend will still find an excuse not to open their wallet or get off their fat arse.
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Post by Deleted on Apr 20, 2014 10:21:32 GMT 1
If they performed any slick marketing campaign, it would only be met with cynicism or at best apathy anyway. I'm sure some incomprehensibly believe DH is pocketing the Rhodes cash or somehow expecting to make a profit from Canalside. Having lost interest with poor football and results, exacerbated with the the awful atmosphere this creates, no 'promises' are going to make much difference. Scrap most of the marketing budget and just use the money for improving the first eleven, or wait til after 2 or 3 decent signings when the awful vibe we have now has faded. However, if I was DH I wouldn't be delving far into my own pockets anymore. I suspect most of the same people will moan no matter high we get, as they adjust their expectations and those who don't attend will still find an excuse not to open their wallet or get off their fat arse. I suspect Deano has succumbed to the fact that season ticket sales will be well down for next season and a massive summer in the transfer market will either bring in some stragglers or if we hit the ground running- be offset by a higher number of pay on the day customers paying considerably more. Either way if we get the cheque book out this summer it will be a gamble. Sometimes you have to speculate to accumulate though.
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Post by Deleted on Apr 20, 2014 10:25:31 GMT 1
If they performed any slick marketing campaign, it would only be met with cynicism or at best apathy anyway. I'm sure some incomprehensibly believe DH is pocketing the Rhodes cash or somehow expecting to make a profit from Canalside. Having lost interest with poor football and results, exacerbated with the the awful atmosphere this creates, no 'promises' are going to make much difference. Scrap most of the marketing budget and just use the money for improving the first eleven, or wait til after 2 or 3 decent signings when the awful vibe we have now has faded. However, if I was DH I wouldn't be delving far into my own pockets anymore. I suspect most of the same people will moan no matter high we get, as they adjust their expectations and those who don't attend will still find an excuse not to open their wallet or get off their fat arse. Just to add I find so called 'fans' threatening the club with not renewing their season tickets abhorrent. If you don't want to renew then fine but don't use it as a stick to beat the club with. The club have done all they can for the supporters over the past 5 years and it's such a smack in the face to hold your club to ransom like that. If you genuinely cannot afford then fine but don't be an arse with the club you supposedly support. I will miss plenty of games next season due to my shifts but have still decided to get a ticket on the drip, they are my club and will always get my support.
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Post by togterrier on Apr 20, 2014 10:25:38 GMT 1
Marketing of the Hudds Town brand has definitely taken a few steps backward over the last year or so. There was a time when Sean J was almost the public face of Town, but I cant remember when he last made some kind of official message for supporters. I think theres been a concerted effort to concentrate on developing the corporate side of the club, but you cant do that whilst neglecting the fans, because if the fans arent engaged, then the business interest is not going to be sustainable for very long. Get the fan engagement right and local business will jump on board of a brand thats worth being associated with. As things stand, Hudds Town is a club that does cycle rides, feeds kids and supports helicopters, all very worthy, but it fails on the most important job of engaging the actual fans of the football team.End of term report...must try harder, otherwise 2015-16 will see sub 10k fans, and thats only going to see the club going one way. Think that is a fair and genuine reflection of the club at the minute.
I often read many threads and decide not to contribute my own views but felt compelled to add my twopenneth to this discussion. Speaking as a fan, what are the club not doing to engage the fans that they should be doing?
I realise they're not everybody's cup of tea, but how many chairmen/owners, chief execs, commercial directors, club secretaries/director of operations and directors of football operations arrange regular QnA sessions for both member's groups (HTSA, Patrons etc) and for the whole fanbase prior to home fixtures. And at a recently purchased/expensively and extensively refurbished venue to facilitate such gatherings. Not to mention the director of football operations attending such a QnA when the first team are on their worst run for ? - over a decade I'd guess? And not ducking any of the questions? And the only one he didn't know the answer to, was answered by the chief exec who was in attendance at the back of the room, and was fielding questions in person from the supporter base? Etc, etc, etc....... And how many football club chief execs engage in twitter discussions with supporters? Is the current perceived lack of engagement by the football club with its' fans - "As things stand, Hudds Town is a club that does cycle rides, feeds kids and supports helicopters, all very worthy, but it fails on the most important job of engaging the actual fans of the football team" - down to the poor run of the 1st XI since March 2nd rather than the actual lack of engagement with the fans by the board? The implication here is that all that matters is the results of the 1st XI - everybody knows this is paramount - but I'm bloody proud to be a lifelong fan of a football club which uses its position in the local community for the benefit of so many in the community, and not just their own supporters. If this is lack of engagement by my football club with my fellow supporters, then I'm all for it. HTAFC are probably the best bar none at engaging with their supporters, IMO, of course. But it can no doubt be improved, so' I'll repeat the question: how should HTAFC be engaging with its' supporters in a way it currently isn't?
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Post by Deleted on Apr 20, 2014 10:37:45 GMT 1
Bring back club call.
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Post by Deleted on Apr 20, 2014 11:12:11 GMT 1
If they performed any slick marketing campaign, it would only be met with cynicism or at best apathy anyway. I'm sure some incomprehensibly believe DH is pocketing the Rhodes cash or somehow expecting to make a profit from Canalside. Having lost interest with poor football and results, exacerbated with the the awful atmosphere this creates, no 'promises' are going to make much difference. Scrap most of the marketing budget and just use the money for improving the first eleven, or wait til after 2 or 3 decent signings when the awful vibe we have now has faded. However, if I was DH I wouldn't be delving far into my own pockets anymore. I suspect most of the same people will moan no matter high we get, as they adjust their expectations and those who don't attend will still find an excuse not to open their wallet or get off their fat arse. Just to add I find so called 'fans' threatening the club with not renewing their season tickets abhorrent. If you don't want to renew then fine but don't use it as a stick to beat the club with. The club have done all they can for the supporters over the past 5 years and it's such a smack in the face to hold your club to ransom like that. If you genuinely cannot afford then fine but don't be an arse with the club you supposedly support. I will miss plenty of games next season due to my shifts but have still decided to get a ticket on the drip, they are my club and will always get my support. I don't understand why so many fans are throwing their toys out of the pram? We're on for our highest finish in 14 years, sure we've hit a speed bump lately, but surely every fan must have faith in a chairman who's constantly put his hand in his pocket for the past 6 years to do the right thing? If we lose our last 3, then Robins may go... If they think it's the players, then more will be brought in. Do a lot of these threatening to not renew have ridiculous expectations? I sometimes think that some Town fans don't deserve Dean Hoyle, the stadium, Canalside and Championship football. Perhaps they've become accustomed to being a big fish in a small pond and winning more than our fair share, because a lot don't seem to understand that about 90% pay better wages and pay more money than what Town do in this league and ergo we're probably in a position where our wage bill reflects - a wage bill subsidised by an excellent chairman. Buy yer season tickets you miserable lot, and lets give it a go next season.
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Post by HuddsTerrier on Apr 20, 2014 11:15:14 GMT 1
Tog definitely agree with all you say as for the marketing I think there are areas of improvement in their CRM, ie they spam the userbase with partner emails that arent really relevant and ultimately dilutes the proper messages they want to sent. The strategy seems throw it at everyone and hope some sticks
Also the targeting is poor, eg I have a season ticket but still get emails about pay on the day for the next home game. It's sloppy and gives the impression that you're a number rather than a valued fan
There are also ways the club could geo target fans with adverts on Facebook and other online display networks - worth a punt around season ticket renewal time?
I also posted a while back on the lack of joined up thinking with these promo offers. Ie I took a friend to Reading via a promo but the offer was in the Riverside Upper and to sit with my mate cost me a tenner in a admin fee (£5 to move my seat and my Dad who I sit with). It should have been waived IMO for that game for ST holders moving to Riverside Upper Tier. It's no incentive to encourage your mates down when it costs you a tenner to sit with them
Versus Burnley I again tried to intro a new fan but was slow taking up the friend for a fiver offer( my fault i admit)I rang the ticket office a few days before the game and was told "offer closed you can only pay full price". The girl literally couldn't get off the phone fast enough. Not how to treat a loyal customer but more importantly why close the offer in any case. I understand closing it on the day but a few days before made no sense. Club lost a fiver and more importantly the chance to win a new fan
I also don't see much "value ad" as a fan on htafc.com a lot of the interesting articles are buried under commercial partner stories. I think they need to relook at the balance of content
I think the club have come on leaps and bounds but IMO there are areas for improvement
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